Local Guides World
Photos
There are no photos for this place yet!
Reviews — 8
My first visit to Hempshaw Lane Post Office! I was satisfied with the service. Delighted that they open on Sundays to cater for those of us who get time on this day to sort out their parcels and mail to send off. Extremely convenient business/ opening times!
Staff were cheerful and very helpful.
Staff were cheerful and very helpful.
Super Post office and parcle collect store and convenience store. Great range products , excellent opening hours and very helpful and friendly staff.
Thank you Thank you so so much, remember i was needing assistance to send my parcel to Australia. Nothing was too much i’m definitely 👍 coming again.
Actually my dad used to go in that shop when he was young too and so did i. Even Sylvia still works there wow 😮. Thankyou Kerry Wetton. Yes it’s me ha ha.
Actually my dad used to go in that shop when he was young too and so did i. Even Sylvia still works there wow 😮. Thankyou Kerry Wetton. Yes it’s me ha ha.
I first visited as the Post Office that's not local to me as the opening hours are much longer than most which is really convenient. So pleased I did visit. The shop is lovely, great variety and good quality. All the staff in the Post Office and shop are so nice and helpful. It's a lovely place all-round. Unusual today as it's not a chain, makes a really nice change. Would recommend!
Great shop and Post Office.
Friendly and knowledgeable staff, long opening hours and a great range of products for sale.
Friendly and knowledgeable staff, long opening hours and a great range of products for sale.
I took in a parcel and wanted a signed for service. (Parcel Value £90).
The lady at the counter replied ”signed for and delivered by 1pm tomorrow is £11.95” I said that was too expensive, plus I advertised a 48hr service on ebay, so a 2nd class service, it doesn’t have to be delivered by 1pm tomorrow.
The lady said 2nd class will only cover £20 in value not the £90 value of the parcel. I replied (when I said 2nd class, I meant it doesn’t have to arrive tomorrow, not that I want standard 2nd class due to the parcels value). So, I said what about parcel 48? The lady replied “ this is £9.95” I said I will go with that service, as its cheaper. She then handed me pen & paper (very unusual) and asked me to write my name & address, I replied " my name & address is already written on the back of the parcel".
CONCLUSION
If, I hadn’t had mentioned parcel 48 this lady was acting as if bog standard 2nd class, or special delivery by 1pm tomorrow were my only options. Post Office, you need to re-train your staff, so they can explain postal options to their customers, thus offer a better service. I think the staff member knew all the options available, but she was just being selective, lazy and doesn't have the interpersonal skills to talk to someone who doesn't look like her. Her attitude was a disgrace
The lady at the counter replied ”signed for and delivered by 1pm tomorrow is £11.95” I said that was too expensive, plus I advertised a 48hr service on ebay, so a 2nd class service, it doesn’t have to be delivered by 1pm tomorrow.
The lady said 2nd class will only cover £20 in value not the £90 value of the parcel. I replied (when I said 2nd class, I meant it doesn’t have to arrive tomorrow, not that I want standard 2nd class due to the parcels value). So, I said what about parcel 48? The lady replied “ this is £9.95” I said I will go with that service, as its cheaper. She then handed me pen & paper (very unusual) and asked me to write my name & address, I replied " my name & address is already written on the back of the parcel".
CONCLUSION
If, I hadn’t had mentioned parcel 48 this lady was acting as if bog standard 2nd class, or special delivery by 1pm tomorrow were my only options. Post Office, you need to re-train your staff, so they can explain postal options to their customers, thus offer a better service. I think the staff member knew all the options available, but she was just being selective, lazy and doesn't have the interpersonal skills to talk to someone who doesn't look like her. Her attitude was a disgrace
Fantastic staff! Really know their stuff. I post abroad weekly and they consistently save me money , explaining to me the best service to use. They go above and beyond to help. Anyone saying otherwise about the people that work here clearly have a stick stuck somewhere on their person , and should give their head a wobble. Efficient & friendly even when serving nut jobs & rude people . Can't fault the place or staff. I would highly recommend this post office .