Highcroft Surgery

This Surgery is pointless. Can never get a appointment when you need one most. When you do get one all they want to do is give you a prescription and send you away also they never phone back when they advise they will. Enroll here at your own risk!!

Constantly fobbed of. Reception staff don't care especially when its an immediate referral from the useless 111 about your blockage in your bowels 6days on, i truly give up🫣 management make promise too check-in on you, also to verify you still want your appointment and nothing. Avoid if you like your health.

If I could give 0 stars I would. I am not sure about the doctors but, the reception team couldn't even manage to get me onto the system after I filled out all my details. And it left me short of the prescription that I needed.

This surgery has done it AGAIN. They have messed up my husband's medication again.
Due to a national shortage of Creon (normal brand) my hubby was advised to have the alternative creon. However, having made an emergency request for this "new" creon at Highcroft Surgery on 6th October. The surgery said the prescription will be ready to collect on 9th October.
Guess what!! I went across to our chemist on 10th October to collect new meds & the doctor has not sent over the prescription. I then had to return back to the doctors AGAIN to chase up.
It is a complete waste of time going to that surgery.
IT'S A COMPLETE SHAMBLES

Highcroft Surgery, Arnold I went in yesterday to try and book in an appointment for whenever, was told the system doesn’t show what’s available for the next day or beyond and was advised to fill out econsult at 7am the following morning.
This morning I tried doing that but it would never allow for the page to be loaded up, I went through my settings but unfortunately couldn’t get anywhere. At 9:20am I finally got through to speak to someone who booked me in for an appointment at 10am. Worried about the time I rushed around trying to throw clothes on to only then have to wait for the bus which of course had just left. I was crossing the road to the surgery when I received a text message advising that I’ve just now missed my appointment. I went in to the surgery and spoke with reception who advised the dr will not see me today, I asked if anyone else available as the swelling in my legs is so bad the fluid is now leaking out of my pores. I was told no. I was told to do an econsult tomorrow morning or call. Yesterday I asked about a repeat for fluid tablets which were accidentally thrown away and found out they have not been actioned either. I’ve now just arrived home to try and do an econsult to find the option has been taken away. I’m back to square one, no medication, no appointment, and still in so much pain. I feel really let down by the surgery and I feel as though I’ve just been given a massive run around. As someone who is severely anaemic and having trouble even walking I don’t have the energy to be going through this. I hope you’re able to sort out issues with econsult and the appointments in general.

Been with this surgery now for 11 years, they've always been great, the staff put up with some disrespect but always stay professional. Jo and Lorraine have been great, they listen well to people and always strive to resolve things the best they can.
Tehyre text messaging service is great, it saves from calling in

Many thanks for concern I received from the GP who saw me on Monday. I am astonished to have had a call after my appointment to make sure I was going to go to A&E. I was encouraged to go through the necessary tests to suggest the cause for my health problem. Thank-you for your kindness.