ZARA

It's not my first visit here..... Called here for a click and collect order.
There is a lack of checkout staff here, so queues build up at the downstairs (the only) till quite quickly, and this leads to frustration.
Some customers take it out on the staff, as they are first in the firing line - not really fair, but the Zara management need to get their act together.
The store is quite well stocked over 2 floors with a range of clothing for men, women and children.
Based on the level of customer care I received today, I won't be back in a hurry!

Hated the whole experience long wait times for changing rooms AND to pay not only this but when going to the till the lady that served me was the rudest woman ever wasn’t interactive very moody couldnt care less about making us comfortable had an attitude that she was better than everyone else and when doing a 60 transaction on contactless my card declined because i had done contactless too many times and she gave me the dirtiest look ever as if i couldnt afford it made me so mad and uncomfortable ive never been in before and this was my first time the worst part is she looked like a manager and if it was she definitely doesn’t deserve her job she was the rudest most vulger person i have ever met and come across in retail stores.

Good clothes but the queue process is a disgrace - any money you “save” on sales is negated by the 30 minute queues to pay for an item.

You should be separating people who are returning ridiculous amounts of items in different queues when it takes me 30 seconds to process them scanning my tag and me tapping on the machine?

Also waited that long to be told contactless wasn’t working !!!!! Joke of a process

Love zara and their clothes, hate this store, dated store. Slow staff, slow checkouts and long ques, like waiting for an Alton Towers ride!! Security doors consistently going off drives you mad!! New store and staff needed

I love Zara and shop almost exclusively there on or on their website. However, it seems like hardly have any stock that is on the site, the store hasn't been refurbed since it opened in 2003. The Birmingham one is way better.

I think personally Zara almost is gone they don't have a stock it was almost empty

Will reluctantly give two stars as the selection of clothing was brilliant and quality felt good for the prices. Unfortunately I was unable to purchase clothes I had chosen after already spending around 30 minutes in the shop, I was then in a queue for 30 minutes and barely moved. There was an unmanned till upstairs and limited staff on the downstairs till. It looks like the store is in desperate need of more staff as others in the queue advised it is always the same. After 40 minutes I left my items in the shop and decided to shop elsewhere.