The Carlton and Phoenix Medical Practice

Tried calling 20 times this morning for a simple medication for pain relief since being discharged from hospital.... In absolute agony and everytime I call it's engaged 🤷

Staff don’t like answering the phone. Been ringing since 10am and now it’s nearly 2pm surely they can’t be that busy to not answer the phone.

Always get appointment just struggle on Monday but they do say it's not right time to ring if not emergency....The receptionist said id get more service being online and it's true...the dr does call back or requires to see you face to face...been a patient here since i was a child n yes its got very busy with more people but asnt all drs that are nhs n not private!

Awful service on many occasions by reception staff. Many have a blunt attitude and are downright rude and unsympathetic. I've felt like crying at times when on phone to them. Always send me to Allerton surgery saying 'there are no Drs here at Carlton!'. Its a surgery for god's sakes! I'm appalled at the lack of care and empathy! Would definitively give a 0 if I could! Staff should be monitored and further training should be given!

My mum and dad recently joined this surgery, hoping that this would be better to the absolute joke the last one was. My dads 84 and there's no such thing as having his meds on repeat, where they get delivered to him automatically. He's been on the meds for over 10 years, and he needs them every month. He doesn't know how to use the Internet, and he can't walk to the surgery, he struggles to walk within his own house. if he remembers he tells one of his kids to order his meds. So we can't order them over the phone for him we have to go to the surgery. When there we have to fill out a little slip which says what meds it is that he needs. So we have to ensure before we go we write down the names of the several meds that he's on. Even when the meds are ordered, what's to say they'll arrive on time. I'm sick to death of having to go to the pharmacy and request emergency supplies from them.

Absolutely awful service. Do not care about patients. I have been hospital for a month. Questions why and who told me to isolate? When i have just had key hole surgery . Meant to have stitches out between 7 /10 days ,booked me an appointment to go into the surgery.??? Which I refused. Still waiting for a nurse to contact me to arrange to come to the house. Clearly no government guidelines are being followed at this surgery 🙄. Left feeling extremely concerned confused and anxious

Absolutely usless, been suspected of a life changing illness by an emergency doctor, need to go to carlton/manor for a referral and after 2 weeks of trying to get an appointment, still no luck... worse of all they put ALL appointments online without giveing everyone the means of getting of the system... im waiting till i need an ambulance from collapsing/ dead and then im gonna sue for negligence