VFS Global Joint Visa Application Center

I received an automation email saying that passport is collected by courier agency on 10/04/23 at10am.

I enquired after 3 days, they are unwilling to share any new updates except that courier is collected on 10/04/23, and later when I called the courier agency they informed they didn’t receive any package from VFS.

I self collected myself on 13/04 as I had to fly that weekend.

The agent lady who served is rude and impolite. I don’t understand what premium courier services they provide as they claim

Do not consider their automation emails seriously!

Overall it’s been a pathetic experience. And complete waste of my time.

Horrible customer service as if it was for free. The receptionist desperately needs a training on how to speak to the clients or customers.

They treat your passport at their disposal by pasting any sticker on your passport without your permission. Passport is your identity and it's way more valuable than just a visa.

This is the first time and it's gonna be the last time I would engage their service. I should have read the review first. Btw, you should read the automated reply from them too.

My application for a French visa encountered problems with the VFS online appointment system, which they were unable to resolve. After waiting for seven days without the problem being resolved, I had to take this matter to the French Embassy. After that, the VFS escalation manager contacted and scheduled an appointment for me to submit my application.
VFS executives were pleasant to interact with and were able to effectively answer my questions.
VFS website is the entry point for visa applications, mostly for Europe, therefore it is important to keep a reliable and solid VFS IT platform for applicants.

Has a very pleasant service at VFS today thanks to Mathew Lee at the premier lounge
Submitted for UK visa.
He took us in to the premier lounge because i went in a a couple.

Very smooth experience.
Recommend the premier lounge

We were bit skeptical after reading the reviews. But the service is quite good (for Germany visa) and the overall process smooth. They pay keen attention to the itinerary. So make sure to keep accommodation proofs for all dates in correct order for smooth verification process.

We booked earlier slots - 8:30 am. Overall process took only half an hour

It was a smooth process for me. Appointment time was 13:45, arrived at 13:20 and there was already quite a queue there. The check-in/security lady was super friendly, helpful and apologetic for the minor delay. Was admitted to counter at around 2pm++ and done the application & biometric data collection by 2:20pm.

Staff is nice and helpful, instruction online were clear too. BUT, for 12:30 appointment people have to wait and queue until 15:00 to finish the whole process (first 1.5 hour for payment and passport connection, then another hour for actual bio collection).
Only 1~2 out of 4 counter were open for Australia. 1 out of 4 counter were open for NZ.
It would at least be better to set the expectations if long waiting are expected.