CIBTvisas Singapore

worst agents engaged - giving a one-star rating is considered lenient. ridiculously charged 'premium fees'

0 star
They ask me to resubmit the same document 4th times, I also tell them to just submit my original document. it has been 3 weeks and my visa still not submit. My colleague who submit the visa application himself got his visa in 3 days.

pay extra for CIBT for longer turnaround time.

CIBT is by far the worst visa service I have ever used. And the staff has been incredibly unreasonable to the point where I have to contact the embassy myself to get clarification on the documents needed for the application. I will never recommend this service to anyone and will never use the service again.

I signed up for CIBT premium visa services to get the visa done for a country due to an urgent travel requirement. However, after filling out the details online I waited for more than a day and after no one called I decided to call them. Finally I got the list of documents and I responded back by next day with available documents. I had queries on few documents so I asked them to provide more details (again .. I reached out). When I got the document, they said its not to going to work. So, this time I reached out to another agency and they confirmed that the document is okay and it will work. So, I submitted the application by myself and got the visa. But for 2 calls and 2 emails I paid $400+ which also translated into loss of 3-4 days and rescheduling of my travel plans. When they last reached out to me over email, I told that I got the visa with the same document and respectfully shared my feedback to make necessary changes in their process. But their response to the feedback was even bit aggressive. Overall, an interesting experience, I learned my lesson. I would avoid any visa service company going forward.

Poor and disorganised.
1. Sent me a date(5-May) to visit the China Visa centre on 3-May-2023
2. Sent me an email on 4-May-2023 7:30 pm to make last min changes to 8-May
3. Reach embassy 15mins before the stipulated time and there's no clear CIBT queue or agent to attend to us.
4. Wait for other agencies to complete their queue before finally coming to CIBT.
5. in total spend 2.5hours at the embassy after paying for 500+SGD.
6. Took my passport and old passport, but only returned my new passport.
7. Need to call the hotline, waiting for 40mins to agent to pick up.
8. Finally arrange a courier to return my old passport, but charged me 27SGD for courier fee. WTH, charging customer for their mistake.

Avoid at all cost. Many agencies out there which is cheaper and better.

The lousiest service i have ever had. When i submitted my China visa application on 5th May, i indicated that I need to collect the visa by 16th May. There was no indication at all (or even a warning message) from them it is not impossible (even though when i tried to do it personally, the earliest appointment date was already scheduled till June). After submission of application form, apart from a system email asking to furnish missing documents, there is no email or phone calls since then to update about the status. Went on their website and it still indicates the documents are still with them although all the documents have been submitted 1 week ago. Only when call them today (which i had waited for more than 20 minutes for my call to be attended) and ask about the status and then they said can only get appointment in early June. When I said i want to cancel and ask for refund, they said the $270 service fee still applies for reviewing my documents. Saw so poor reviews before i submitted mine. This type of visa agency should not exist in Singapore anymore.

Horrible service with premium prices. Rude agents. Kept you waiting on the executive line for more than 20mins. Very slow in email responses. A few visas got rejected/corrected as applicant missed out some fields. CIBT was supposed to check our documents carefully. Guided consultants (that we paid for) in the visa office wasn't any help at all. Did not control the crowd and line them up. Just ask applicants to manage on their own. Only used them as them as the company has a corporate account. Good news is my company will not be using them any longer. They lost a customer.