Brooklyn Mitsubishi Service Center

I am absolutely disgusted with the service from this company. They smile in your face to get your car in, once it’s there everything changes. Customer service is absolutely pointless. They can never give updates about your vehicle. My vehicle has been in their facility for WEEKS no one can tell me up to now what is going on with my vehicle or if I can pick it up. Just save yourself the hassle & find somewhere else to go.

I originally wrote a great review because Luis was such a great Salesman! I hope he leaves there and move on to better things. I purchased a brand new 2023 outlander sports 3/2023. This car has given me so much problem since service center did a oil change and a recall on 9/2023. My car would stop in on going traffic and say Collision! Which is insane, because I've never been in a car accident ever! At this point I'm scared to drive this car!

I don't appreciate how the service works, everyone pointing fingers at each other, and then they communicate with you

If you want to get the run around then take your car here. They take your car and promise to call you the next day and then when you follow up they just take your info and say someone will get back to you and they never do. I think buying a car with them was not a good idea.

Outstanding costumer service, the sales rep was very professional. She took care of me and answered all of my concerns.

What bunches of wonderful folks from Joseph to the entire staff? Thank you for taking care of my Mitsubishi Outlander Sport, which I named Ian. I love my car. You made my baby run wonderful.

Went to Brooklyn Mitsubishi on 07/05/2023 for a possible Technical Service Bulletin and Recall (Warranty work). The TSB was TSB-22-16-001, the Recall SR-22-004. They tried to recommend extra work totaling over $6,100, bringing it down to $3,100 as if they were doing me a favor. Outlander Sport has less than 27,000, and they wanted to replace brakes and rotors for over $668 each. Brooklyn Mitsubishi own website says rotors last appx 60,000. We are in 35mph or less, speed camera ridden NYC. Tried to recommend a package for appx $350 to replace wiper blades, check battery, and other nonsense. I told them I replaced the battery and wipers myself recently. Tried to not have the warranty replace all spark plugs, but just one damaged by the faulty ignition coil, as per the TSB. They said the engine oil built up and damaged the solenoid, and the warranty might not cover that. Everything was done under warranty. Had them just change the oil and filter. Leave, car works fine for under 20 miles of driving that day. All of the sudden the check engine light comes on, and black smoke billows from the tailpipe. Either shoddy workmanship was done, or the service dept is shady, and figure we didn't milk him then, so he will come back, and we will get him then. I feel they did or didn't do something to cause this issue, which will be addressed later with them. They don't realize I have two mechanics who know these tricks they do, to drain your wallet. Without an appointment, I will be bringing the vehicle back to them, to have them correct the issue they caused.