Brooklyn Volkswagen Service Center

Deplorable customer service not remotely worthy of the VW brand. Arrived promptly at 10:30 for a standard 30k service: oil change, fluid top-up, etc. and didn’t leave until 3pm. Employees twiddling their thumbs and scrolling their phones with no regard for the droves of customers in their waiting room who were also experiencing the same. Rep said they had one mechanic working for over 12 vehicles that were all in queue to be serviced. Do yourself a favor and avoid this place at all costs and take your business to VW Queens while you’re at it.

Very unwell people. I truly hope they get help for their dysfunctional repair shop. Had the worst experience of my life and have been in tears for a month of torture, lies and horrific treatment. They have no care or concern for their customers and treat people like animals. Please do not go here. Warning. My friends and colleagues have done everything they can to help me remedy this. They even offered to go down there and speak to people. No one calls back and they play mind games…. Please please please don’t ever here. these are mentally ill individuals. Other volkswagen auto shops in the long island area helped me because they felt horrible and said they have never heard of anything like what i had been through. Have spent hundreds of dollars and rentals and ubers and they wouldn't help me.. they will not help you and don't care. All the reviews speak for themselves. The sales team in brooklyn said they “know all about it”. They are just as bad. Be very careful friends!

Update: i towed my car to another VW shop and they ordered the “backordered” parts that this shop claimed took over a month in 3 days. They said it will be there by tuesday & i walked out with a loaner. They felt terrible and the manager of the auto shop tried calling brooklyn vw for me- no call back. It’s so sad how sick this place is. Not to mention, they put VW into a bad legal spot.. i offered to pay for the part myself and get reimbursed so i could get my vehicle back because i knew the part was in NJ ( where my current autoshop ordered the part from). Don’t ask me why they lie.. all they did was upset a customer & now create a serious problem for the corporation. That being said, I filed a complaint against the auto shop with corporate. My suggestion would to be pull your car out and see how it goes. They affected my health so much and i have now started the long process to hold them accountable.

I took my Volkswagen to this dealership for check engine light issues and other driver assistance problems. From the start, they made up excuses to avoid using the warranty and tried to charge me over $8,000. When I argued that there was no reason for the warranty not to cover the repairs, they said they would fix it but kept my car for 45 days.
During this time, I tried to contact them multiple times, both by phone and in person. They constantly gave me excuses like they were waiting for parts or that the system was down or hacked. Finally, after 45 days of lies and wasted time, they told me they wouldn’t honor the warranty because the car had been stolen, which is completely false.
I retrieved my car after 45 days, finding it with the windows down, covered in dust, animal footprints inside, and very dirty. I immediately took my car to Volkswagen Queens on Northern Boulevard, and within less than 24 hours, they repaired it without any excuses and confirmed there were no issues with the warranty.
This place is a disaster. The manager Mike is extremely unprofessional, and the advisor Josue should stay far away from this business. It doesn’t even feel like an official Volkswagen dealership. They didn’t even send me a confirmation email when I left my car, unlike the excellent service I received in Queens.
Five stars for Volkswagen Queens, zero stars for this place. Stay away!

Dropped of my car almost 10 days ago on a Monday morning. I was told they would check what is going on and give me a call on the same day. Now 1.5 weeks later I still don't have an update and repairs have not even started. I've been calling in every day only to hear that they would call me back, which has so far not happened. Cannot recommend.

Good day, by all means the fact that I’m even here writing a review is even a lot… and I might as well address everything one time.

So I have purchased a brand new 6months ago wit Volkswagen even at that point the service was horrible today I have 7:30 service appointments wit is now mid day and I’m still here waiting patiently thanks to Mr. William Berger who was the only one when got there this morning…. Mind you this is my first Volkswagen so I’m new to the company basically and I’m at the point I don’t even want the car anymore due the unprofessional service both in buying the car and now having to deal with the same thing at the service center. NB: I haven’t even received my title as yet and I purchased this brand new car in January this year. Never have I dealt with this with my other vehicle (BMW, Honda, Mercedes) you guys really need to do better. If you looking for good customer services for your moneys this is not the company Volkswagen Brooklyn 👎

I came in looking for a new car and was introduced to Isaac and really enjoyed his help in directing and guiding me to the car that i ended up purchasing. Mamdu was wonderful as well, helped me out with a good deal. Ray provided me with some great advice and answered all of my questions. It was such a pleasure going to their dealership. Thank you so much to the entire team ♥️♥️♥️. It’s been a dream of mine to one day get myself a BMW and this dealership fulfilled that dream for me. I am definitely recommending you guys to EVERYONE!!

This place never disappoints. My service advisor was Josue Rojas. He always makes me feel welcome. The service I received was two tires replacement and a multi-points vehicle inspection.