Denver Duty Free

If I can give a zero I would. Most rude and incompetent staff. Will argue with you and say your wrong. Excuse after excuse. Plane was boarded and still didn't receive duty free. Called 3 times to find out where it was and different answer each time. Person on the phone said it was othe way and when it finally arrived. Nothing but liers filled with excuses. Next time when a customer knows which gate he ia on, listen!.

Its not hard to know where what flight is.

Extremely rude I walked into the store because I was in layover. I collect colognes and was going to buy some tomford but the cashier was so rude I just changed my mind and left. I didn’t catch her name but she had a heavy island accent.

After purchasing duty free at Denver airport on concourse B. I have not received my duty free I purchased. They would not let me take my duty free to with me. They insisted on bringing to my gate for my flight. I sat & waited for my duty free till the last second. The gate agents have never seen this. The operators name is Sonia Agossou. She never came with my already purchased duty free. Sonia was rude, & seemed like she really didn’t want to take my order. If you’re traveling through, save the headache & don’t even bother going here. Just a waste of time. & now I have to try & get my refund when I don’t even live in this country. Definitely shouldn’t have an operating duty free if your not gonna deliver already purchased items. ***I also called the duty free store multiple times & no answer***

Good deals and variety but I had to wait for 15 mins for the liquor to arrive at the gate. Almost missed my flight waiting for it. They need to improve their operations.

Employees should know their own company policies. At this store they do not. The employee that helped me was rude, belittling, and refused to get another employee that I could speak with. She also refused to give me any contact information for the store so that I could handle matters myself. Avoid Dufry at all costs, it’s not worth the savings.

This review is for Duty Free terminal B
The cosmetics are a mess. I understand the part of the lack of inventory but I do not understand the mess they have in the cosmetics they already have when there are to sales ladies on the floor and nobody in the store. Whole badges of different kinds in different than market places. Correct this mess, you surely have time.

Tommy Edward’s the III, the sales person is rude and misleading. He refused to scan the Duffy App and while pointing the prices are not listed he says is normal and this is how it should be as the promotions changes he dose not have to chance the prices! Rude and unprofessional