Volkswagen Des Sources

My experience at Volkswagen was exceptional, largely thanks to Alex Kamal. He made purchasing my 2020 Q5 S-Line a breeze. Alex was incredibly helpful, patient, and a pleasure to deal with. He took the time to understand my needs and never made me feel rushed. Thanks to him, I'm now driving my dream car. Highly recommend Alex and Volkswagen Des Sources for anyone in the market for a new vehicle!

Unhelpful and rude. Brought my car in to get the radio fixed (radio was turning on on it's own. Even when the key wasn't in the ignition). Got the car back and the radio code wasn't put in. Went back to get the radio code and they wanted to charge me 150$ for the code. They also did an oil change without consulting me before doing it.
Told the representative that they didn't call me to confirm the oil change and said "that's impossible".
I explained the radio issue I was having and he said "that's how it's supposed to work", I told him he must change his car battery a lot of his radio turns on on it's own and plays overnight. He then said "oh ya, that's not normal". I was constantly made to feel like I was a liar. I will never bring my car back here.

Excellence in sales and service since 2006. We have been repeat customers for both our cars. Highly recommend. Hands Down. Looking forward to another purchase soon.

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I had an exceptional experience at Volkswagen Des Sources, and I can't thank them enough! Elliot, our sales representative, was beyond professional, attentive, and truly made the entire car-buying process exciting. His expertise and dedication were evident from the moment we stepped onto the lot.

I also want to give a shoutout to Lorence, Mike, Mark, and Mina who were all fantastic and contributed to making our experience memorable. Their friendly demeanor and willingness to go above and beyond truly set them apart.

Thanks to the incredible team at Volkswagen Des Sources. I highly recommend this dealership to anyone in search of a seamless car-buying experience. Cheers to the team and my new ride!

My recent experience in buying my Jetta was great Don ‘s support was super. He was very knowledgeable and he made himself available for me whenever I required his support. Very happy with VW purchase. Only issues is that I did not get a spare tire.

Came for a recall repair and was one of the smoothest processes I’ve ever had. Megan made the appointment and was super helpful and efficient. The appointment itself was as long as they had predicted and the employee at the service counter had great customer service skills. Finally the shuttle service was A1! Thank you!

I bought a used Honda CR-V 2019 from them less than 1 month ago and after care is completely non-existent. It's disappointing because they were very accommodating to rush the sale at my request. However, I was refused a follow-up at the service department concerning noises, broken equipment and maintenance lights that appeared a few days after purchase. I was told, and I quote: "We did check the car as we were supposed to but there wasn't anything to be done at the time of purchase. We aren't responsible for the oil changes or basic maintenance of the car because it isn't certified. If it was bought from Honda that would make it certified and they would have done the maintenance but you bought it from a Volkswagen dealership." Also: "Unfortunately there isn't anything further we are going to do on the CRV. We did the inspection and nothing was needed at the time of purchase or before." When I insisted, he required proof of the noise and supposedly forwarded the info to service. I didn't hear back from service and let Alex the salesman know. He said they called another number I don't have access to. They were supposed to call me at the right number 5 days ago and I still haven't heard back. I don't know if Alex is the shady one or if the whole company is, but this isn't right. Meanwhile, the noise is worsening. Horrible customer service. They don't care about customer satisfaction or loyalty after a sale. The embodiment of the stereotypical sleazy car salesman