Local Guides World
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Reviews — 5
Far and beyond today in their helpfulness. Exceptional patience with this rather gormless customer. I'm so grateful for your kind help.
Lovely girl who helped us through our phone purchase, very satisfied. I don’t know her name sadly, but she was with another staff called Rosie. Great customer service from both of them, I wasn’t able to give feedback on the website while completing my order so I’m here to give my review.
The staff were awesome. Great help, only went in for a quick replacement phone for my brother when his broke. They didn't try and up sell us anything we didn't want and actively tried to get us what we wanted. The only thing was we just wanted sim free but didn't have much there in store, do have a lot more online but with stores closed a lot of people have been in buying there's out.
Dreadful aftercare, I lost my phone, guy sorted it out, and I was happy with the service, cancelled my contract, got new phone, locked old phone, sorted...or so you would think. Old phone found, cancelled new phone, was told old phone would be unlocked within 24 hrs, 36 hrs later I have no service, cannot get through to the store as no one picks up , am at work so can't visit until Monday. I am so disappointed, what started out as a very good service has turned into a disgusting service.
Great service and friendly staff highly recommended
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