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Reviews — 8
I just would like to express my appreciation to T. Lawless and S. Stoodley regarding the replacement of a tire on our RAV4. The staff went above and beyond to help in obtaining a new tire for our vehicle that was not under a tire warranty. Great effort and a wonderful organization. Thank you Dave Humenny
Too many times we only share negative customer service. I would like to share an extremely positive experience with Andy and the service department. I have heard that Toyota Service Departments are excellent but I experienced this first hand even though my vehicle wasn't even a Toyota. I don't give out five stars easily but this is well deserved.
I purchased a 2022 Tundra.
I have had 3 poor experiences with the service department. No apologies for what happened. I only receive emails a few days later from each visit stating...
"we would appreciate your response to the service performed on your vehicle. You will receive a second email if your chosen to respond".
This only proves that they know something was done wrong and they prefer not to deal with it.
If they respond to this review, aswell as other reviews, they'll say something like...
" we don't have you in our system. Please feel free to contact us directly blah blah blah".
Why don't you's deal with the issues immediately before waiting until a customer responds here ?
I have had 3 poor experiences with the service department. No apologies for what happened. I only receive emails a few days later from each visit stating...
"we would appreciate your response to the service performed on your vehicle. You will receive a second email if your chosen to respond".
This only proves that they know something was done wrong and they prefer not to deal with it.
If they respond to this review, aswell as other reviews, they'll say something like...
" we don't have you in our system. Please feel free to contact us directly blah blah blah".
Why don't you's deal with the issues immediately before waiting until a customer responds here ?
I have been servicing my vehicle here for over 6 years, and they have gone above and beyond to keep the car on the road. After my most recent visit to service, I learned my old SUV needed some major upgrades, so I had a hard decision to make.
I traded in my old vehicle, and walked away with a 2020 Tacoma. Shane assisted me in the sale, and he was kind, thoughtful, and very helpful in getting the keys into my hands. The rest of the staff were amazing as well. 10/10 my favourite dealership and I am lucky they are so close to where I live. I have heard stories of people driving 100km+ just to come here!
I traded in my old vehicle, and walked away with a 2020 Tacoma. Shane assisted me in the sale, and he was kind, thoughtful, and very helpful in getting the keys into my hands. The rest of the staff were amazing as well. 10/10 my favourite dealership and I am lucky they are so close to where I live. I have heard stories of people driving 100km+ just to come here!
Nice place at all.
It's nice when you arrive at a commercial establishment and find someone who treats you like a friend. Well, that happened to me today. While cleaning the snow off my windshield I broke the wipers. So I called Toyota Collingwood and was answered by a gentleman named Andy, it was my luck on the phone he already explained what could have happened and told me to take the car to him. They fixed the wipers and I went home happy. Thank you friend, keep up the excellent work. God bless.
It's nice when you arrive at a commercial establishment and find someone who treats you like a friend. Well, that happened to me today. While cleaning the snow off my windshield I broke the wipers. So I called Toyota Collingwood and was answered by a gentleman named Andy, it was my luck on the phone he already explained what could have happened and told me to take the car to him. They fixed the wipers and I went home happy. Thank you friend, keep up the excellent work. God bless.
My experience with Collingwood Toyota was fantastic, Everything from my first visit to the last day i left with my car went so smoothly. Sales Manager explained everything i needed to know about my vehicle and i left confidently. Three months down the line after purchase and i recomend them as the best dealership in the area in Collingwood. Thanks Ed Akiit.
C-HR. This is the 3rd vehicle that I have purchased from Collingwood Toyota since 2010. I have dealt with Ed Akitt on all 3 vehicles and its been a great experience from the start. He has turned into a friend more than car sales man. I would recommend talking to Ed if you are looking to purchasing a new Toyota. He will not steer you wrong. Everyone at Collingwood Toyota are friendly and great to deal with.
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