Local Guides World
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
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Reviews — 8
I had a great experience with Randy this evening! He was very knowledgeable about the different iPad generations and versions. Thanks, Randy!
WORST EXPERIENCE AT APPLE STORE
How my “1hr” appointment turned into 5hrs of waiting.
(In depth review)
Went to Apple Store after making an appointment previous day. Was checked in, waited until someone came out to help me. Super friendly associate answered my questions, explained I need to come back within five days to have my phone repaired. (Repair: True Depth Camera suddenly failed) She explained the repair could take up to an hr (1 HOUR) and to be prepared to be without a phone for that period of time.
Returned following day checked in again and waited a really long time, this was early Monday afternoon so it was far from busy. More than enough employees present but only a couple repair techs. Eventually an older lady came out to help me and was very rude and short with me as if I was an inconvenience. I ignored it and just kept smiling. She said repair would take 2 hrs, I asked her if the time she gave me was an estimate or the soonest it could be done (I had work in a couple hrs and only planned on waiting an hour for the repair as I was told), she replied “I said 2 hours”. I then asked if they were gonna take off the screen protector I had just bought and she said “maybe, maybe not” again very short with me, I had to ask her to clarify twice and she said the machine that takes off the glass might break it but they won’t know. She left with my phone and I left to wait.
Returned two hours later check in again and wait. This time a super nice guy came out to help me and explained the repair. He told me they fixed it and ran diagnostics and it showed there was a cellular issue. I haven’t had a cellular issue before so I didn’t understand why all of a sudden something was wrong. He showed me it was still getting service and said if I had an issue I could come back. I said I wanted to test it before I leave because I had to travel almost an hour to get to the store. I’m SO GLAD I did because the front speaker wasn’t working…at all. He ran some tests and showed it was in fact broken now. He left to go talk to his supervisor and I waited.
He came back and said they would have to replace everything in the phone except for the front screen/camera they just replaced. And that I would have to call my service provider after and activate the phone again because EVERYTHING including the eSIM will be ERASED.
I use my phone for work so there was no way I could make another appointment, and/or wait a few days to get it fixed. So I let them “fix” it…again. Waited over an hour and returned to be checked in and wait…again. Someone came out with my phone and explained there was no way to activate it without my other phone (I don’t have another phone??), I eventually had to run to my car to grab my iPad to use instead. I literally ran to my car cuz I had been there HOURS missing work and I was so over it, when I came back into the store she was helping someone else with their repair while holding my device. So I had to wait for her to help someone else first before she would finish helping me. I was really frustrated at this point and feeling very defeated. I just wanted to go home.
She sat me at a table and gave me a store phone and told me to activate my phone and then walked away saying if I needed help to call someone over. I ended up waving them over because the my service provider was asking for info about the repair I had no knowledge of. Eventually I got it activated and had to wait 45 minutes for the phone to install updates just to let me even use it. When my phone booted up I unplugged it and left. Not at any time did anyone check on me to see if needed help.
TO SUMMARIZE:
In total I spent 5 hours waiting and dealing with Apple reps who fixed my phone, but also broke it and then fixed it again. It’s now a week later and incoming calls aren’t being received by my phone, the phone doesn’t even register I’m getting a call. I’m being told when people call me it goes straight to voicemail.
So my phone is now broken a 3rd time??!!
Calling apple today because I can’t keep driving almost an hour for this.
How my “1hr” appointment turned into 5hrs of waiting.
(In depth review)
Went to Apple Store after making an appointment previous day. Was checked in, waited until someone came out to help me. Super friendly associate answered my questions, explained I need to come back within five days to have my phone repaired. (Repair: True Depth Camera suddenly failed) She explained the repair could take up to an hr (1 HOUR) and to be prepared to be without a phone for that period of time.
Returned following day checked in again and waited a really long time, this was early Monday afternoon so it was far from busy. More than enough employees present but only a couple repair techs. Eventually an older lady came out to help me and was very rude and short with me as if I was an inconvenience. I ignored it and just kept smiling. She said repair would take 2 hrs, I asked her if the time she gave me was an estimate or the soonest it could be done (I had work in a couple hrs and only planned on waiting an hour for the repair as I was told), she replied “I said 2 hours”. I then asked if they were gonna take off the screen protector I had just bought and she said “maybe, maybe not” again very short with me, I had to ask her to clarify twice and she said the machine that takes off the glass might break it but they won’t know. She left with my phone and I left to wait.
Returned two hours later check in again and wait. This time a super nice guy came out to help me and explained the repair. He told me they fixed it and ran diagnostics and it showed there was a cellular issue. I haven’t had a cellular issue before so I didn’t understand why all of a sudden something was wrong. He showed me it was still getting service and said if I had an issue I could come back. I said I wanted to test it before I leave because I had to travel almost an hour to get to the store. I’m SO GLAD I did because the front speaker wasn’t working…at all. He ran some tests and showed it was in fact broken now. He left to go talk to his supervisor and I waited.
He came back and said they would have to replace everything in the phone except for the front screen/camera they just replaced. And that I would have to call my service provider after and activate the phone again because EVERYTHING including the eSIM will be ERASED.
I use my phone for work so there was no way I could make another appointment, and/or wait a few days to get it fixed. So I let them “fix” it…again. Waited over an hour and returned to be checked in and wait…again. Someone came out with my phone and explained there was no way to activate it without my other phone (I don’t have another phone??), I eventually had to run to my car to grab my iPad to use instead. I literally ran to my car cuz I had been there HOURS missing work and I was so over it, when I came back into the store she was helping someone else with their repair while holding my device. So I had to wait for her to help someone else first before she would finish helping me. I was really frustrated at this point and feeling very defeated. I just wanted to go home.
She sat me at a table and gave me a store phone and told me to activate my phone and then walked away saying if I needed help to call someone over. I ended up waving them over because the my service provider was asking for info about the repair I had no knowledge of. Eventually I got it activated and had to wait 45 minutes for the phone to install updates just to let me even use it. When my phone booted up I unplugged it and left. Not at any time did anyone check on me to see if needed help.
TO SUMMARIZE:
In total I spent 5 hours waiting and dealing with Apple reps who fixed my phone, but also broke it and then fixed it again. It’s now a week later and incoming calls aren’t being received by my phone, the phone doesn’t even register I’m getting a call. I’m being told when people call me it goes straight to voicemail.
So my phone is now broken a 3rd time??!!
Calling apple today because I can’t keep driving almost an hour for this.
Anthony, Joe, Lynn, and Dom were absolutely outstanding to work with. I bought an iPhone 15 Pro Max with Anthony and it was the most painless transaction I’ve had when it comes to tech. Joe helped me set it up and he was extremely kind. Unfortunately the next day I had a case less phone and dropped it on concrete. The back glass cracked and Lynn and Dom immediately jumped in to help me out when I returned. My phone is fixed and the entire experience was well worth my time. They have great customer service. Thank you!
I love the mall because it's not too big but there is plenty to choose from.
Also, lots of places to sit and people watch or plug your device in and do a little work.
Also, lots of places to sit and people watch or plug your device in and do a little work.
Just wanted to say that Josh, the store manager, was extremely helpful and knowledgeable in solving my dilemma of losing all my contacts in my Iphone.
After spending two hours on the phone with Verizon and Apple, no one could help me retrieve all my contacts.
Josh took the time to troubleshoot the phone and he ended up finding where the contacts had mysteriously disappeared to. Thank Goodness for me he was able to get them all back on my phone.
Thank you, Josh, for your patience and expertise!!
After spending two hours on the phone with Verizon and Apple, no one could help me retrieve all my contacts.
Josh took the time to troubleshoot the phone and he ended up finding where the contacts had mysteriously disappeared to. Thank Goodness for me he was able to get them all back on my phone.
Thank you, Josh, for your patience and expertise!!
My iPhone was having problems. They told me the screen was cracked. Replaced the screen and battery at great expense. A few weeks ago the phone was very briefly exposed to water. Not submerged. It is ruined. They claimed it wasn’t their fault as it was “fixed by a robot” ummm yeah but I bet the robot didn’t put new gasket/sealer in. I had to buy a new phone because they effed this one up and’s I used it for my business. Once I dropped a different iPhone or if my kayak, retrieved it I’d the bottom of the pond and it was fine.
This is my story. My wife went to the store to get a new iPhone and was charged $900. But we found out after two days that I had paid for the phone twice. When we went into the store to speak with the manager, his name was Josh, he spoke to me in an unprofessional and tasteless manner. I asked him to look up the transactions that day, and when I waited 20 minutes. He came out and confirmed that you paid in one go, even though I had him see the bank app with the transaction. He asked me to wait tomorrow so he could talk to the finance department, like I was a liar. I then went through the bank and found that the money had returned to my bank account at the same time. The person did not handle the matter professionally, and he could have apologized, but he denied that this happened. I ask the administration to deal with this event, and I ask people to be careful not to let him do what he did to me.