The Computer Crew

I dropped my laptop off and within 30 minutes Meesha called me with the diagnosis and quote. My laptop was ready first thing the following morning. Richard and Meesha are both professional and very friendly. I will definitely use them in the future for all my laptop repairs.

They kept my computer for weeks and never called me once. I had to call every time too see what was going on. They didn't fix my computer and when I came to pick it up, it was damaged and things were rattling around inside it. I also had to pay them, even though my computer was in worse shape than when I brought it in, and as far as I know they never even did anything.. Will never go here again or recommend to anyone!

RUDE & unprofessional! I never patronized this place in all the decades living in Midtown Mobile. However, I spent 15 minutes in there today after a quick Google search. I will NEVER go back. Had 2 Dell laptops that I thought had been popped by a lightning surge. I was also suspicious of the one power charger cord I had been using to charge both. Maybe the surge got that cord too. I figured The Computer Crew could try charging one of my laptops with one of their power cords. The first associate who greeted me was very helpful. She quickly found a used power cord and plugged it into one of my dead laptops. Wouldn’t you know, it worked. She proceeded to boot up the system and was going to check to make sure the charger was registering correctly in my laptop. Out of nowhere, her Manager (I’m surmising, or owner) came from the back and immediately started throwing up road blocks to what her associate was doing to assist my problem. She started saying that what her employee was doing was considered a “diagnostic” and it would be $50 and to leave my laptop with them for a few days. What kind of sales tactic is that?? One employee is seemingly helping me thru a simple problem while the other halts that process and starts commenting that the diagnostic currently in progress has a fee. I was aghast. I couldn’t believe how insolent her actions were and how I was being treated. After explaining my laptops were under warranty with Dell and that all I wanted to do is find out if another power cord would work, I was told it would be $100 for 2 diagnostics and to leave them for a few days. I was dumbfounded by the response. I then asked simply if they would plug their used working power charger into my other dead laptop to see it it would work too. The Manager’s response: “No” because they “couldn’t guarantee it wouldn’t hurt my laptop.” What??? I grabbed my laptops and broken power charger and walked out. They absolutely handled this situation unprofessionally. Their customer service is horrendous. I wouldn’t trust them with repairing my computers at all. What they did was absolutely wrong and the way I was treated was undeserved. I do NOT recommend this computer repair company and strongly encourage anyone seeking computer repairs and “diagnostics” to look elsewhere.

Fast, friendly and honest! I dropped my computer, which bent the housing and I could not push the button in to turn it on. They checked the hard drive to make sure it was not damaged and it wasn't!! They manipulated the housing and it is working great 4 hours later! Thank you so much, Computer Crew!!

They have the greatest most knowledgeable staff in the business. Christina is always smiling and can explain everything so those of us who have no knowledge of computers can understand. The price is extremely reasonable. Once they make a repair, it's repaired!
They offer networking, virus protection, building & maintaining web sites.
I've used them for 3 years and will never use anyone else.

Absolutely my favorite Computer Repair Service. I choose to come here after I read the reviews and I love everyone that works their. My computer had numerous viruses, plus the only I used for my online school for art, new battery, and need updated McAfee. To say the least my computer was a mess. However, Christina reassured me they could fix it and they did so. It only took about 3 days. I could on and on; but I hope you get the point. They are honest, upfront about pricing, and Friendly.

They saved me from a horrible fate. I had an external hard-drive crash and I thought I had lost 8 years, 6 Gigs worth of non-replaceable data. They were able to recover my data in it's original formatting and transfer it to a new drive. Christina was very helpful, knowledgeable,and kept me informed each step of the way. I would highly recommend their services for data recovery.