Local Guides World
Photos
There are no photos for this place yet!
Reviews — 8
I have been here several times over the past years and I have found the psychologist amazing however the person from concierge is absolutely atrocious. He is so rude and condescending (spoken to him more than once) and he often talks over you and if you say you don't understand something he just keeps explaining it the same way instead of tailoring his communication. Even when telling him I am just following up on what my GP said to do and also the receptionist, he told me they don't know what they're talking about and that I need to listen to him. Someone with that attitude should not be dealing with people with mental health issues. Dealing with mental health is hard enough without having someone talk down to you like that. Good way to make them feel even worse.
After unexpectedly going through psychosis, I was put under the care of this centre.
Initially I was allocated a female psychiatrist who I saw ongoing for a few months, to ensure I was taking olanzapine (2.5mg). I asked about the side effects of depression, as I was already feeling depressed before taking the medication. They said it would steady itself after several months and not to worry too much as I was on the lowest dose. After seeing her for several months, with no improvements in mood, she said she thinks I am just a sensitive person.
After struggling for 6 months, with no mood stability and worsening depression, I spoke to my doctor about coming off the medication (as the psychiatrist informed me I should be Ok to stop after 6 months). I stopped the medication and almost immediately felt suicidal. Extreme emotional volatility. I read that these can be a side effect of stopping the medication, so I tried to persist with the detox process, even though the psych said I “should be fine as it’s such a low dose”.
I ended up going back to this clinic to be reviewed by 2 staff (not sure what positions they were)… bailing my eyes out, very distraught, unstable. They said they would have a team meeting and get back to me.
A nurse called me asking if I wanted to go back on olanzapine, after I had reexplained that I think it was making me feel worse and extremely depressed.
I was able to see a second psychiatrist, who was very dismissive and said how I was feeling wouldn’t have been from the medication and blamed my counsellor instead (claiming that perhaps I was discussing topics that I wasn’t ready for). When I asked if he thinks it’s normal to feel depressed, OK, happy then depressed again in the same day… he said that I am just a highly sensitive person… and to “just not let it get to that point again” when I mentioned that I had been feeling suicidal.
Extremely disappointing experience, especially when you are in such a vulnerable state.
Initially I was allocated a female psychiatrist who I saw ongoing for a few months, to ensure I was taking olanzapine (2.5mg). I asked about the side effects of depression, as I was already feeling depressed before taking the medication. They said it would steady itself after several months and not to worry too much as I was on the lowest dose. After seeing her for several months, with no improvements in mood, she said she thinks I am just a sensitive person.
After struggling for 6 months, with no mood stability and worsening depression, I spoke to my doctor about coming off the medication (as the psychiatrist informed me I should be Ok to stop after 6 months). I stopped the medication and almost immediately felt suicidal. Extreme emotional volatility. I read that these can be a side effect of stopping the medication, so I tried to persist with the detox process, even though the psych said I “should be fine as it’s such a low dose”.
I ended up going back to this clinic to be reviewed by 2 staff (not sure what positions they were)… bailing my eyes out, very distraught, unstable. They said they would have a team meeting and get back to me.
A nurse called me asking if I wanted to go back on olanzapine, after I had reexplained that I think it was making me feel worse and extremely depressed.
I was able to see a second psychiatrist, who was very dismissive and said how I was feeling wouldn’t have been from the medication and blamed my counsellor instead (claiming that perhaps I was discussing topics that I wasn’t ready for). When I asked if he thinks it’s normal to feel depressed, OK, happy then depressed again in the same day… he said that I am just a highly sensitive person… and to “just not let it get to that point again” when I mentioned that I had been feeling suicidal.
Extremely disappointing experience, especially when you are in such a vulnerable state.
Male staff members treat you like a child, no respect, constantly calling on your days off, about minor things that can wait till one is working. Are they paid per call, text or what?
The worst place for mental health. I told the doctor that the voices are telling me to harm myself and he did nothing. They also changed my medication that doesn't work for me. They also don't seem to care about my wellbeing. Overall I'm worried about my mental health and don't think they care
This place and it’s practices needs to be investigated. If I could give 0 stars I would. Staff are unable to deal with complex mental health needs at even a basic level. Staff treat patients as sub human and regularly employ bullying and manipulation tactics to ensure patients don’t make complaints. Staff are inexperienced in therapeutic interventions and lack skills in harm reduction and incident prevention. Patient details are regularly shared without any confidentiality, with receptionists (patient notes left in view of waiting room) and the general public (including online). Staff often make inappropriate personal comments and use gaslighting as a tool to ensure compliance. Patients of City East deserve better and NEED better. I’m unsure how any patient with limited communication ability is supposed to navigate such a clinic without being taken advantage of by staff.
Update: this will be taken higher up as City East has decided to use patients formal complaints a reason to deny patient care and treatment.
Update: this will be taken higher up as City East has decided to use patients formal complaints a reason to deny patient care and treatment.
I was assessed by Dr Chang who ended my session early (maybe got a 20min session) when it should of went for an hour. He tried to force medication onto me and kept cutting me off while I was trying to talk out my problems..it is a free service so I wouldn't avoid the place theirs no harm in hearing what they got to say or offer.
If you are unfortunate enough to be battling mental health issues, or are a relative of someone battling them etc, please avoid this place like the plague.
Zero transparency, zero accountability, unethical, you name it, and it can be attached to City East. Made only worse by the fact they are tasked with providing support to some of the most vulnerable and at risk sections of the Perth community. Worth noting that doctors and senior nurses, allegedly utilise something called “flagging” for many patients who become involved with city east via voluntary psychiatric admission at RPH. This means staff will intentionally record on patients notes/medical records, a DX of some manner of personality disorder (generally BPD), which is then used as a means of identifying patients who may make future visits to the hospital ED, and essentially black lists them from receiving in patient care within the hospital. Aim being to freeze out potential “problem patients” and cut back on patient load. I have also been told this information is also disseminated by the hospital to other parties (such as police, WA public health database etc) for “flagging” on their own systems. No cohort of mental health professionals in this state, deliberately stigmatise it’s patients the way those employed by City East/RPH/Bentley do.
Without doubt the WORST mental health service provider in the Perth sector, bar none. The chief psychiatrist of WA needs to investigate this place. Urgently.
Zero transparency, zero accountability, unethical, you name it, and it can be attached to City East. Made only worse by the fact they are tasked with providing support to some of the most vulnerable and at risk sections of the Perth community. Worth noting that doctors and senior nurses, allegedly utilise something called “flagging” for many patients who become involved with city east via voluntary psychiatric admission at RPH. This means staff will intentionally record on patients notes/medical records, a DX of some manner of personality disorder (generally BPD), which is then used as a means of identifying patients who may make future visits to the hospital ED, and essentially black lists them from receiving in patient care within the hospital. Aim being to freeze out potential “problem patients” and cut back on patient load. I have also been told this information is also disseminated by the hospital to other parties (such as police, WA public health database etc) for “flagging” on their own systems. No cohort of mental health professionals in this state, deliberately stigmatise it’s patients the way those employed by City East/RPH/Bentley do.
Without doubt the WORST mental health service provider in the Perth sector, bar none. The chief psychiatrist of WA needs to investigate this place. Urgently.
