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Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
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Reviews — 8
I ordered a soft taco through drive through. We drove away then parked to eat. I unwrapped it to discover someone took a bite out of my taco. Could see the teeth marks and all. I was in disbelief for a second. Inspected thoroughly and it was indeed a bite out of my taco. NEVER going back to any Taco Bell again. Disgusting.
9 times out of 10 the food is wrong or order has missing items at Shadow Lake location. Quality in food isn't very impressive especially with Rock Hard Chalupas on the regular and sloppy drive through packaging. I don't put out reviews unless it has become absolutely necessary but I would HIGHLY RECOMMEND everyone take an extra 5 minute drive and go to the LA Vista Taco Bell.
I placed an app order that included 2 strawberry freezes. At the window, I found out that they didn't have any, so I had to switch my drinks. Bean burrito was good, but I paid a dollar more to get extra sauce and extra cheese but I couldn't tell the difference from regular.
No one acknowledged me as I entered. I usually leave when this happens but I really needed food. I was looking at the menu for a few moments. A guy preparing food turned around and told me that I would have to place my order using the kiosk and no one could take my order. I get it guys, businesses are trying to cut costs wherever they can. You could have someone to care for customers if they choose not to use the machine. I WILL NEVER RETURN.
seems like every time that I go to this location drive thru my order is incorrect and I do not realize it until I get home. I ordered extra beef, was charged for extra beef, but it looks like I got LESS than normal. I ordered two Nacho Taco Supreme and they did put any lettuce or tomato.
I usually get good or decent customer service which is not really a big thing with me as long as I get my food which has been the problem the last couple times I went in the drive through. Their lobby has been closed due to short staffing (been for a while now). I am always missing an item and they never give me any sauce despite them always asking. A few of my burritos were missing ingredients like rice and most of the time it is thrown together. I thought the one in Brentwood was bad but this one is worse unfortunately.
Pretty good. They were fast and food was fresh. Having visited recently I had some of the worst service I believe you can have, the employee working the drive-thru seem to get really angry or when I ask for the sauce that they had forgot to put in the bag. She grabs a bunch of packages of sauces and just about slams them into my hands, dropping several on the ground during this process. I asked if she was okay and she told me she was just really stressed which I understand but not good service for the customers
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