United States Postal Service

Hi! I'm broken-hearted to share my unpleasant experience with you. I was at the USPS store to send my hospitalized cases and bought some stamps at the self-service machine. I bought two stamps but the receipt from the machine showed I bought 40 stamps. I was asking for help but waiting for a long time. Finally, a kind lady came to help me and solved the problems. She was kind and nice. But later, something really bad happened and I couldn't express my feelings at that time. I was writing my letters at the desk but I heard a big laugh and someone was imitating me in the staff room. I can't understand why she's doing this.
I did nothing wrong but was laughed at after asking for help. Also, I was there to send my hospitalized cases for depression, I felt I wanted to hurt myself at that time and experienced a really bad day. I don't know why she treated me like that cause I did nothing wrong. Just because I'm Asian so I was ignored? Or just because I have good temper so they can laughed at a poor Chinese lady with depression?After that, I have to go home and take medicines, and can control myself a little bit now.
I do not recommend anyone to get there. If you have any disease Or not.

Wow Naomi was a sweetheart to us visiting brits - super helpful and patient - what a welcome to NYC!

Ms Jones is an unprofessional menace. I called this office to inquire about a missing package. She hung up on me twice and was very nasty each time. When I asked what happened to my package she said”I don’t know, I don’t know anything what do you want me to do?” If you don’t know anything you shouldn’t have a job and you definitely shouldn’t be dealing directly with customers. It’s already ridiculous that they lost my certified Mail, but to be so dismissive and purposefully unhelpful makes me never want to use USPS again

Great service and help using the machines - thanks, Jackson!

Super friendly staff. I came to buy envelopes. They kindly let me know the correct type of envelopes and stamps I need. They gave me very detailed instructions on how to fill the fields and track the mails. They provided me the best services I have ever seen in nyc for a long time. Five stars!!

As others have said, the staff here does a pretty good job keeping the line moving and also being courteous and professional.

This USPS location is one of the best I've used and I've been in here frequently. The line can be long (it's midtown) but they keep it moving. Every counter person I've encountered here has been friendly and efficient, asking the right questions. There's usually even someone directing people in the line and asking what they need to do so that they don't waste time. I've read the negative reviews here and they all sound like they were written by unprepared morons.