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Reviews — 8
I had the pleasure of working with Scott at the Verizon Store in South Orange, NJ. My purpose for the visit to the store was to resolve a system problem with my four-year-old cell phone. Scott listened to my problem contacted Verizon Customer Service using my cell phone and I was able to communicate with a live agent of the problems that I had experienced the previous day in contacting them.
My attention was to wait until Black Friday to buy a new cell phone but from a box store. Scott was attentive in working with me. He was professional and listened to what I needed and what I could afford. His demeanor in helping me to address my need for a new cell phone was stellar. Equally important, the absence of feeling pressure to make a sell made my experience in working with Scott the ideal experience in purchasing a new cell phone and changing my cell phone number. I left the store with my old cell phone and a new one and the cost, MINIMAL.
Scott is pleasant, personable, HELPFUL and KNOWLEDGEABLE!
I look forward to working with Scott soon to activate my new cell phone and cell phone number as well synchronizing my phones to my laptops
I recently purchased a cell phone at Version in South Orange, NJ. I returned days later for Scott, the person who sold me the phone, to assist in setting up the device.
Scott's accuracy while tending to detail in working on my phone was impressive. During the time that he worked on setting up my cell phone, customers came into the store. I watched him multi-task while maintaining his professionalism and customer service commitment.
I had a stress-free experience in purchasing and setting up my cell phone with Scott.
When it is time to upgrade my new cell phone, I will seek Scott for his assistance. Saving money and getting a bang for my buck will always be a priority for me!
My attention was to wait until Black Friday to buy a new cell phone but from a box store. Scott was attentive in working with me. He was professional and listened to what I needed and what I could afford. His demeanor in helping me to address my need for a new cell phone was stellar. Equally important, the absence of feeling pressure to make a sell made my experience in working with Scott the ideal experience in purchasing a new cell phone and changing my cell phone number. I left the store with my old cell phone and a new one and the cost, MINIMAL.
Scott is pleasant, personable, HELPFUL and KNOWLEDGEABLE!
I look forward to working with Scott soon to activate my new cell phone and cell phone number as well synchronizing my phones to my laptops
I recently purchased a cell phone at Version in South Orange, NJ. I returned days later for Scott, the person who sold me the phone, to assist in setting up the device.
Scott's accuracy while tending to detail in working on my phone was impressive. During the time that he worked on setting up my cell phone, customers came into the store. I watched him multi-task while maintaining his professionalism and customer service commitment.
I had a stress-free experience in purchasing and setting up my cell phone with Scott.
When it is time to upgrade my new cell phone, I will seek Scott for his assistance. Saving money and getting a bang for my buck will always be a priority for me!
Highly recommend going to the location on Springfield ave. The staff at this location screwed up a new iPhone order twice, said they weren’t in stock, didn’t admit they can take an $800 trade-in offer, didn’t make the effort to find another location that had the stock (Springfield did) and were just all-around buffoons.
UNDER NEW MANAGEMENT IS NO LONGER A BLACK OWNED BUSINESS.The only reason I am giving this business 1 stars is because they were KIND. Waited 2 hours to receive assistance & they literally have 2 employees working during on a HOLIDAY. (They really need to hang a “Now Hiring” sign up🙃.) If a store is under staffed, I expect the owners to be in the store assisting their new employees- ESPECIALLY IF the employees are NEW. (The past owners were frequently seen in the store assisting customers and where known by the community.) The employees were literally on the phone w/ the owners who were home (🤦🏽♀️) to receive instructions on how to process transactions. It was so bad I started helping customers for them . Neither the store manager or their only other employee are properly trained . I really miss the old owners.
Customer service is great. Infinity was especially helpful. The Verizon phone support rep told us we needed to go to the nearest store and get a new SIM card for a new iPhone that we bought at a different store. Infinity looked at it and somehow we got registered with both a SIM and an ESIM at the same time. It took her 2 minutes to remove the ESIM via settings and the phone is now working. Thank you!!!
Went to return an item. The guy there was with somebody and I understand I had to wait he didn’t even bother to ask what I needed anyways about 10 min later another employee comes back from break I guess. Her attitude wasn’t so great she acted like she didn’t wanna be there. I just wanted to get the heck out.
The young woman I dealt with, Taylor, was incredibly helpful and patient. We experienced some difficulties with tech support and customer service but Taylor persisted and resolved the issue. I'd highly recommend this store for its service and personal attention to the customer.
Jeremiah helped us at the store. Even though he was very busy with other customers, he was extremely efficient and extremely courteous! Also very knowledgeable. It’s time to promote him :-) but do not take him away from Customer Service!