Verizon

Absolutely horrible. A salesman there sold my mom an upgrade from her XR to the 15. But she didn’t have the iCloud password right. So. Nothing. Will. Transfer. To. Her. New. Phone. Why in gods name would you let an 82 year woman leave your store like this? It makes me livid. This sale was done Tues April 16th you spoke w me, her daughter on the phone that day trying to figure out the password. And I told you to not proceed and you did anyway. Maybe Verizon should do more training. A lot more.

NEVER AGAIN. I specifically called, not once, but TWICE to make a Verizon Fios payment in person
and was told, a) that they don't accept personal checks - cash only, and, b) they accept payments and are open. Well, not only did they NOT accept cash, but their internet/system had been down for the last few hours and they weren't accepting payments for Fios...PERIOD. Oh yeah, and it was left off with, "sorry for the inconvenience." Really?

Scam alert!!
This location was good two years ago. At the moment they lost all of the people that used to be there and when I went there last with my wife we had a terrible experience. There is a new manager and they are desperate to hot you with hidden charges and sell things you have zero use for. There's no doubt in my mind that this is the reason the old employees aren't there anymore. Stay away from this place, order online and skip the scammers.

We finally decided to upgrade our phones and visited this Verizon store last Friday as it’s close from our house. Mr. Smerlyn took cake of us everything including the transfer of data from old phone to new one. It was such a pleasant experience. It’s located in a small shopping square and lots of parking spaces. I highly recommend!

Had a great experience with the store manager Daniel. Made everything easy and educated me on every step while saving me money!

It's a shame he is there alone he needs a raise with the amazing work he does.

Look for Daniel if you need help !

I came here to get my mom a new phone. Danny the store manager was extremely nice. Every employee that works for Verizon whether it’s corporate store or a store like this one, should be as nice as Danny is. He answered all my questions and made buying a phone effortlessly. I hope the higher ups read this and give Danny a raise or something. Thank you Danny for everything!

I’ve been coming to Russell-cellular at this location for many years. The people there are very professional, very knowledgeable and super helpful. Nourhan is delightful to work with, and able to give her attention to a couple of people at the same time while never sacrificing the quality of her service. For this reason I will never go back to a Verizon corporate store. The service at this location is always the best.