Tides on Twain

This apartment complex would have gotten 4 stars if it wasn’t for the failed management/security. The fact that they have a tenants son that is not on the lease constantly harassing my nephew, screaming and knocking on his door.. Loud music always playing in front of his door.. my nephew has notified management and the police several times who said they can’t do anything about it. He follows my nephew to the car calling him expletives. I’ve never seen anything like this. My nephew is now seeking therapy due to the harassment. The non-tenant has even poured juice on my nephews car. And other neighbors have complained that I’ve personally talked to when I visited my nephew. Management does nothing

I cannot in good conscience recommend Tides on Twain to anyone considering living here. The lack of security and management's inability to address serious issues is alarming. I have faced constant harassment and racial slurs from a neighbor who is not even on the lease, leading to a hostile living environment. This individual has gone as far as vandalizing my property and attempting to intimidate me. The fact that management has allowed this behavior to persist is completely unacceptable. Additionally, there are concerns about unauthorized individuals loitering around the premises and creating a disturbance. It's clear that the safety and well-being of tenants are not a priority at Tides on Twain. Save yourself the trouble and find a more reputable and secure place to call home.

I was going through a rough time trying to find a nice affordable place and walked into this place by a fluke and it turned out to be a beautiful place the guy in the office Lennox was so helpful got me in and out answered all my questions and got it done I'd refer anyone to there it's worth the wait and the paperwork...I'm so happy I made this my home

Please whatever you do DONT MOVE HERE! We have had at least 6 leasing agents in the past 6 months. April was the best, she literally helped each tenant out as much as possible.

Fast forward to now— the people they have do not care whatsoever. Lenord is extremely rude to all of the tenants even the elderly in which many do live here… anytime we walk into the office they seem bothered to help. I feel very uncomfortable living here and trying to get help with any issues I may have. Our apt director Beatrice seems to care but what’s the point if the actual leasing manager and assistant manager treats us like total trash. They NEVER answer any phone calls.

Three weeks ago I went into the office and made a coffee and watched the phone ring multiple times as Lenord played games on his phone. Then nonchalantly asked me what did I need. I will not reveal who I am because they will harass me like they’ve done other tenants and even go as far as creating a bogus eviction. As of December 3rd, 2023 I have obtained a lawyer for basic apt needs and I encourage the rest of you to do so as well.

Both of them are out sick every other week so good luck to any future residents.

Please don’t respond to me when you guys never actually help. Sadly I have a couple more months in this place but it’s 100% worth breaking the lease for. Don’t waste your time here, please!!!

If you’re thinking about moving here! Dont do it! Apartment is completely INFESTED with roaches and carpet beetles for starters! We put sticky traps under the stove and fridge, and left them for a week, we moved them just to see and it was HUNDREDS of roaches all over them it was soo disgusting 😢 Pest control comes and sprays every Tuesday and the spraying didn’t work at all. They’re like spraying water !😂 The air was broke down in the summer & they took forever to send someone out to have it fixed. Maintenance NEVER fully completed work orders. I had to call in every week to get an update on my work orders & someone always answered the phone and would say what is my work order? Asking me to repeat my work orders to them that they couldn’t find it that I’ve already had put in for over a month! When they did come in to fix things, they wouldnt fix it right, or start fixing on things and then never come back to fix it.theres always diff people coming in that clearly didnt seem like that knew what they were doing lol. The Pool was never open in the summer and it always look nasty and green-ish anyway. My biggest thing is They are towing cars also! I spoke directly to office management who reassured me my car wouldn’t get towed and didn’t know why the tow company put a green sticker on my car . So I disregarded it. Came out one morning , car was towed and had to pay 288$ just to get my car out! I was in my correct parking spot & had a current moving permit in my window. My thing is, they are having cars towed but neglected they’re priorities with fixing things tenants have been complaining about the last thing they should be worried about are peoples cars 🤣….. ended up having to break the lease because of all the problems I was having there. I literally hated there and couldn’t stand the thought of staying there any longer . ALSO they have homeless/random people staying in some of the vacant units and aren’t doing anything about it. Honestly I have nothing good to say about the apartment beside the fact it was a spacious 3 bedroom filled with bugs! 😃 we had to throw everything away when we left out out of fear of taking roaches , knew it was too good to be true when I applied to live here right before they closed the office for the day. & they contacted me the next morning soon as they opened to let me know I was approved lol , like they didn’t verify anything they just wanted the money lol. 🤣 JUST DONT LIVE HERE ! Just YUCKY. Also goodluck gettting them to answer the phones , I was too busy working to be going to the office during business hours and they literally would NEVER answer the phone ALL WEEK! There’s NO WAY your THAT BUSY! So one day I went into the office and watched the lady sit right there on her phone texting , happy as ever ignoring the phone, so I pulled out my phone to calll the office and watched her as she just ignored it just to realize that that’s what they do on a regular!. Lol lazy as hell. She needs to be fired as well! So glad to be gone from here. 😊

I toured for this place today, I liked how it looked on the outside, even the interior was appealing. The guy who did the tour was nice, but when I went into the bathroom? Dead roaches in the toilet. My mom and sister saw dead roaches on the counter. Looked on the paper at the office and they do $20 pest control fee, and they come every week. Disappointing! Read the reviews and saw horrible videos about the roaches too.

I've only been living in this community for 7 months and from the beginning I've only had problems, doors and drawers in very poor condition, several days with the AC broken, several days bathing with cold water because the water heater broke, and for about 3 months I've had a plague of cockroaches in the apartment, but outside it's also plagued with cockroaches, the funny thing is that my bill has a monthly pest control charge, I've spoken multiple times with the people in the office And although they have been very attentive and kind, even after so long I still have the same problem, I am tied to a contract that I have been trying to break for a long time because coming here has been a very bad decision and living in a place full of cockroaches is the most disgusting thing that can happen.