New Medical Health Care

Based on my experience here, very bad customer service and incompetent employees. Very rude demeanor and unfriendly atmosphere from the staff members. Would not recommend or want to return.

I'm so incredibly disappointed and frustrated.

My three kids, all with disabilities, have been patients here for nearly 7 years.

That have always received excellent care and the office staff is wonderful.

However, they can no longer go there as the practice no longer accepts Aetna insurance.

I have been bringing my daughter here for 16 years and they used to be very helpful at getting kids in to see the doctors. Schedulers and front desk staff used to be very nice. Over time they have become rude and unwilling to make appointments for check ups and vaccines convenient for families claiming its the rules. Time to move on to another provider unfortunately. Dr. Unruh is very very nice and my daughter loves him but office staff and whoever is responsible for changing rules for appointments and vaccines has ruined that. I see other reviews that are giving low ratings for rude office staff so beware!

Love love love my Dr. She is the best. Outside of my doctor (Dr. Bethel) I honestly question why I am a patient here. The staff has been rude for years and keeps getting worse. The front desk is pushy and rude, the MA’s are worse. They make you do everything on a portal that they never seem to keep up on. Then treat you like your annoying them if you call to follow up on the portal that no one seems to bother with. It’s just a horrible experience from the moment you call to schedule an appt down to paying your bill. If you decide to become a patient here get ready to constantly be treated like an inconvenience.

Dr. Moore and Dr. Simon are the doctors I normally see. They are great and so are all the nurses. However, the front desk is what drops the rating from a 5 to a 2 star. They are very rude all of the time, on the phone and in person. I was just there and stood at the desk wanting to ask a question. I was ignored for a few minutes and eventually got a finger to hold on. No words. And when she then called back to the doctor, she failed to pass on half of the information that was critical for them to understand the question. In recent years, they have had a lot of turnover at that desk and each time it gets worse.

The best part about this dr office is you feel like family. All of the nurses and front office are kind and caring. The office manager makes my family feel at home too. Now my Dr. He is amazing. He listens and talks with me. We find the best solutions for my family's health needs together. It never feels like he just makes a decision for us.

The front desk staff is hit or miss with a friendly face/attitude; kind of a requirement when you're in the first impressions position but that's my opinion. My doctor is Angela Moore, cannot say enough how amazing she is. She will shoot you straight, she doesn't add a lot of fluff and I respect her for it. I trust her education and opinion, I always feel comfortable talking to her. I also love her PA so there's a great back up if she is not available.

My daughters doctor is also here... Dr Unruh. He has been her doctor since she was an infant; I trust and respect his opinions and advice! He also gives the kids a little coin to get something from the toy machine which my daughter always enjoys.