Local Guides World
Photos — 53
Reviews — 8
I bought a Gift Certificate for my mum for her birthday and she had her Treatment and absolutely LOVED the experience the ambiance was beautiful and the Receptionist were extremely Knowledgeable and Professional her Therapist was also fantastic we all can’t wait to come back!
I would like to give a better rating but it was quite average overall. These are high-end prices so the experience should match. We paid in full, in advance but were charged an extra $100 at the end of the treatment saying their prices had gone up. No mention of it in the confirmation emails the day before or prior to going in to the treatment. Very bad form and incredulous business guys, you've lost at least 2 clients and gained a bad reputation with anyone we know, never again 😏
Went to the spa for a milestone birthday present; I had really high hopes.
The decor is lovely, although it would be nice if there was a separate relaxation area post massage. There was a lot of noise and the rooms were not sound proof so you can hear loud talking which was not relaxing. The music was awful as well, with a mix of genres- some sounded like a child playing the recorder! The massage bed was a cheap fold out one; not what I would expect from a luxury hotel spa. Also, they counted the foot wash in the 90min massage which is ridiculous. The massage therapist was fantastic though, which saved them 2 stars.
The decor is lovely, although it would be nice if there was a separate relaxation area post massage. There was a lot of noise and the rooms were not sound proof so you can hear loud talking which was not relaxing. The music was awful as well, with a mix of genres- some sounded like a child playing the recorder! The massage bed was a cheap fold out one; not what I would expect from a luxury hotel spa. Also, they counted the foot wash in the 90min massage which is ridiculous. The massage therapist was fantastic though, which saved them 2 stars.
Let me first clarify my review score by saying my pampering experience provided by the wonderful Valerie was second to none. I was gifted a $445 pampering experience for full body exfoliation, massage and facial for 2.5 hours and Valerie delivered a world class experience worthy of any world class spa and hotel I have been to. Its for this reason I give VALERIE five stars 🌟🌟🌟🌟🌟and a $40 tip.
On the other hand, the brunette front receptionist gets zero stars for treating me, a paying customer with arrogance bordering on contempt. At one point, her and the Asian male attendant at the front desk were sniggering to each other at the front desk after I chose another 3 items to purchase totalling nearly $200. Highly unprofessional front desk. Treating your paying customers like idiots and with snobbery IS NOT befitting a luxury establishment like this. You would know this if you have ever actually been to a luxurious establishment. To the owners of this business I suggest this problem behaviour needs to be addressed asap. There are hard working, professional and skilled workers in your employ who are being let down by others.
On the other hand, the brunette front receptionist gets zero stars for treating me, a paying customer with arrogance bordering on contempt. At one point, her and the Asian male attendant at the front desk were sniggering to each other at the front desk after I chose another 3 items to purchase totalling nearly $200. Highly unprofessional front desk. Treating your paying customers like idiots and with snobbery IS NOT befitting a luxury establishment like this. You would know this if you have ever actually been to a luxurious establishment. To the owners of this business I suggest this problem behaviour needs to be addressed asap. There are hard working, professional and skilled workers in your employ who are being let down by others.
The massage and facial were good. I really enjoyed both, though I have had better and worse.
The main problem here is the accompanying experience. You wait in a hallway, which is where you return post massage for tea. Its just not really conducive to relaxation pre or post massage. I felt rushed into the massage, I didn't even get to put a robe on. Once we were done I basically just wanted to get out of there so I could go and chill.
Not worth the money. In perth I'd go Bodhi J at the Westin over Shambhala any day.
The main problem here is the accompanying experience. You wait in a hallway, which is where you return post massage for tea. Its just not really conducive to relaxation pre or post massage. I felt rushed into the massage, I didn't even get to put a robe on. Once we were done I basically just wanted to get out of there so I could go and chill.
Not worth the money. In perth I'd go Bodhi J at the Westin over Shambhala any day.
Lovely setting and good massage. Expected more for the price. Whilst the massage itself was good the therapist was very ‘slap dash’ and careless ie making adjustments to the room when we had been invited in there, no foot bath prior to massage, very heavy handed and careless when repositioning me during the massage, repositioning the eye cover carelessly numerous times (a weight may have helped). Didn’t make for a very relaxing experience
Edit 12/8/22 - returned to the Como for a weekend stay and gave the spa another go. Absolutely amazing 90 min massage. Very relaxing and massage was tailored to my very sore pregnant body. Big improvement on last time and rating adjusted accordingly
Edit 12/8/22 - returned to the Como for a weekend stay and gave the spa another go. Absolutely amazing 90 min massage. Very relaxing and massage was tailored to my very sore pregnant body. Big improvement on last time and rating adjusted accordingly
I just enjoyed possibly the best massage and facial I've ever had. Everything was perfect, from the temperature of the room and the soft relaxing music playing at the right level, to the just right pressure of my massage and blissful Sodashi Pure Radiance facial. It's expensive, but worth it. Highly recommended for a self-care treat.
