Professional Psychiatric Services

Absolutely atrocious service! I've been trying to get in touch with this establishment for TWO WEEKS, and they have consistently failed to answer the phone or return any of my calls/voicemails, and when I did get someone on the phone, they hung up on me! I have also sent an email, with no response OR call back. It's beyond frustrating to be left in the dark with no communication whatsoever, especially when it comes to mental health. I had to wean off my medication on my own because I cannot make an appointment WITH MY psychiatrist to change my medication. How can they expect to retain OR help any patients when they can't even be bothered to pick up the phone, return phone calls, or emails? Save yourself the headache and look elsewhere for a business that actually values patient service and communication. One star is too generous for this level of neglect and incompetence, but based on the reviews there are not many standards this office has.

Would give 0 if possible, imagine being in need of help, filling out the preliminary documentation and expressing the severity of the situation to then be told, your first appointment is a Month away. Okay so you struggle through the four weeks holding on to the fact that you're going to help on a specific day. That day comes, you muster up whatever strength you have, drive 35 minutes, arrive 15 mins early as requested only to be told your appointment was canceled because they didn't get a TEXT reply from a system you've replied to 3 times. As if your time and mentally well being mean nothing. No empathy or respect for people anymore and it's sad coming from a service that should be the leaders in this type of service. I left feeling defeated, however this too shall pass. Sidenote: it will serve your staff well to not assume that black people don't understand Spanish.

I will be filing a complaint with the State

This place is horrible I've been with them now for over a year for my daughters care either they get the rx wrong or they just don't call it in we have been trying to reach the office over 4 weeks with no response my child has been out of medication for longer it's affecting her schooling and daily life it's very sad that this place treats their patients in such manner I have filed a complaint with the medical board this is unacceptable coming from a nurse with a master's degree in healthcare

I am a self paying patient (which means they make more $ off of us). Every month I have to call (I try to be nice at first) and fight to get my son’s controlled substance refilled. They schedule appointments without telling me, and I have to call to find out when they are. They can’t see us until May, but the prescription has run out…they did not allow for any tapering off the drug as needs to be properly done. I have to call and freak out to get what my children need and deserve. This practice is dangerously negligent. We are now heading to the ER after two phone calls to the provider today promising a call back and resolution. I’ve been fighting with them like this every month for the past 6 month. You cannot just let a child go cold turkey off a med that is dangerous, but here we are. There’s no on call doctor or answering service. Despicable what they have put us through, and fairly want to warn anyone that is needing meds managed, this is not the place to go. They do not care.

Sorry no pictures..but PPS is a Wonderful Dr.s office with a great staff .I don't like talking about my mental health but thanks to PPS my life is back on track....I feel back to normal and as a veteran and a senior citizen that all I needed was a little help...and I got it there at PPS...thank you from the bottom of my heart

I went into your office today with no appointment. I couldn't not find my medication at any CVS or Walgreens. Amee took the time off her office work to call a pharmacy that she knew of. They had it and I was able to get my script. Great job Amee! Thank you.

The worst place ever. They don't care about there patients the office personnel are incompetent. They don't give your appointments on time so you run out of your medication, you fall into a crisis because they don't care. No empathy, at all. I have never seen or experienced a mental health care facility with such incompetence in my life. They just don't care about there patients. Where is the compassion for the patient?? You need to hire professionals that know what there doing . First one that needs to go is the office manager. Shame on you all. That includes all the hire ups. Your failing your patients. I decided to go elsewhere for my mental health care. I recommend everyone who has had my terrible experience you have a choice to go elsewhere to get mental medical care.