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Reviews — 5
It was good but they did not announce the stops so we got off at the wrong stop. Then we had to buy the tickets again to go to the correct stop
not enough shuttle buses to serve people who need to arrive home and work on time; ferry does not arrive on time; shuttle runs slow in manhattan, needs to be replaced by some working solution for commuters
The short:
Horrible outdated tech and fleet that is barely supported and overpriced. Staff ranges from people who have to break the rules to offer decent service, or follow the rules and leave customers barred from boarding at the gate. By far, the most expensive ferry to NYC, with the worst service - bar none.
The long:
NY Waterways has some of the most bipolar customer service ever. I've had an awesome time riding this ferry for the last few weeks after a "sailors ride free" fleet week turned me on to the service, but this morning just turned me off for good.
First off - and this is the core problem here- their app crashes and freezes. I was charged four times for trying to get one ticket (that's $45!) And their tickets expire FAST. I've also seen poor souls have their money eaten and had to go through customer complaint chains that were weeks long when the only single terminal for buying tickets (which runs on the outdated and no-longer supported Windows XP,) would crash and eat their money.
The story:
This morning, while trying to board the ferry, I was struggling with the app, and it would not purchase my ticket on time. I was in line and would miss the ferry if I ran all the way down the dock to get another ticket from the kiosk. Instead of helping me, the deckhand at the gate told me to step aside and shut the gate in my face; and the boat departed while he refused to help me or let me board despite my finger desperately working towards the 'pay' button.
I now have plenty to of time to write a review because I am on a bus where my military status gets me a ticket into NYC for 1/5th the price (another rub is that their military/senior discount is ridiculous. $1 off a $11 ticket, where NJT is almost half off. Yeah. Thanks for nothing.)
As a former US Naval sailor and someone who has done his fair share of time in the service industry, there are two ways to deal with a problem- you can choose to help or hinder the customer.
It was clear when I called to file a complaint with NY Waterways that deflection and blame is how they prefer to deal with someone trying to give them honest feedback about loopholes and problems in their service (I wasn't even offered a refund!)
Bottomline:
When you compare the $11 ticket for a 15 min ride in a noisy, cramped, outdated diesel v-hull, to Hornblowers gorgeous 1 hour catamaran ride with bar and rooftop for $2.75 from Rockaway to Wall St? It becomes clear that someone here is running a scam or fails at keeping their business relevant. This is 2017, not the 90's.
NY Waterways; pay for the novelty of the Hudson, but plan on it failing you with a company that would rather shut the gate in your face and sail away, than offer any sort of human decency or customer service.
Horrible outdated tech and fleet that is barely supported and overpriced. Staff ranges from people who have to break the rules to offer decent service, or follow the rules and leave customers barred from boarding at the gate. By far, the most expensive ferry to NYC, with the worst service - bar none.
The long:
NY Waterways has some of the most bipolar customer service ever. I've had an awesome time riding this ferry for the last few weeks after a "sailors ride free" fleet week turned me on to the service, but this morning just turned me off for good.
First off - and this is the core problem here- their app crashes and freezes. I was charged four times for trying to get one ticket (that's $45!) And their tickets expire FAST. I've also seen poor souls have their money eaten and had to go through customer complaint chains that were weeks long when the only single terminal for buying tickets (which runs on the outdated and no-longer supported Windows XP,) would crash and eat their money.
The story:
This morning, while trying to board the ferry, I was struggling with the app, and it would not purchase my ticket on time. I was in line and would miss the ferry if I ran all the way down the dock to get another ticket from the kiosk. Instead of helping me, the deckhand at the gate told me to step aside and shut the gate in my face; and the boat departed while he refused to help me or let me board despite my finger desperately working towards the 'pay' button.
I now have plenty to of time to write a review because I am on a bus where my military status gets me a ticket into NYC for 1/5th the price (another rub is that their military/senior discount is ridiculous. $1 off a $11 ticket, where NJT is almost half off. Yeah. Thanks for nothing.)
As a former US Naval sailor and someone who has done his fair share of time in the service industry, there are two ways to deal with a problem- you can choose to help or hinder the customer.
It was clear when I called to file a complaint with NY Waterways that deflection and blame is how they prefer to deal with someone trying to give them honest feedback about loopholes and problems in their service (I wasn't even offered a refund!)
Bottomline:
When you compare the $11 ticket for a 15 min ride in a noisy, cramped, outdated diesel v-hull, to Hornblowers gorgeous 1 hour catamaran ride with bar and rooftop for $2.75 from Rockaway to Wall St? It becomes clear that someone here is running a scam or fails at keeping their business relevant. This is 2017, not the 90's.
NY Waterways; pay for the novelty of the Hudson, but plan on it failing you with a company that would rather shut the gate in your face and sail away, than offer any sort of human decency or customer service.
Look up free shuttles on the website. Take one to the doc, ride 13 minutes, and your in the city. Take another free shuttle, and you're anywhere from central park to Soho.
I don't know of any parking near the Edgewater dock at all. Oh, and if you're coming from out of town, you should know that some neighborhoods that look close are up a steep cliff, so walking can be hard.
I don't know of any parking near the Edgewater dock at all. Oh, and if you're coming from out of town, you should know that some neighborhoods that look close are up a steep cliff, so walking can be hard.
公共交通機関ですが、雰囲気がよく船を使ってマンハッタンにいけるのは本当にいい気分。値段も高い分、リッチな雰囲気もあります。犬をつれていけるのもいいですね。
