Allbirds

5 stars for the great customer service ! I have a pair of couriers and went in today and all of the team members were so helpful in making recommendations, and patient with me trying on every shoe they had :). Will definitely come back.

Terrible experience here!!!
They didn’t let me into the stores even though there was 2 mins left before the closing time.
I even checked before I went there whether I can pick up shoes by call before arrival. They said it is okay by 6pm but didn’t let me in on 5:58pm.
All I need to do was to check out because I had reservation on the shoes.
I gave up seeing museum just to come here but nothing left in the end. I have to leave the states in few hours and have no chance to pick up the shoes.
This experience ruined good feelings in allbirds.
I won’t come here EVER again. Now I am sweating for nothing thanks to them!

Was in and out in 5 minutes, did an exchange for a half size larger.

I was greeted at the door with a warm and genuine smile, he found my order with just my email since the box my shoes were delivered in didn't come with any kind of inventory/confirmation/etc, and then pulled the new size in the same color within 60 seconds. (Even offered to throw away my old shoes, which was great!)

He even recognized the pair of Allbirds I was currently wearing and told me the ones I had bought were the upgraded versions of the ones I had on 😎

Looking forward to replacing these in a few years 😁

In an effort to support a company that is infusing sustainability into its mission, I stopped in the Allbirds store on 5th Avenue. The service there was off the charts and the sales associates really listened to what I was looking for. I actually wore my (now) old pair of Allbirds into the store and they helped me find something new that was equally as comfortable and eco friendly. The store itself is beautifully designed - lots of space and the displays make it easy to scope out all of the different styles and colors. And the color palettes for choices are great. Ultimately, I purchased a new pair of shoes and gave them my old ones so they could donate or upcycle. Didn’t need to leave the store with an empty box either. They took good care of me and this is a company worth supporting.

Collin was really patient and helpful.
Their shoes are unbelievably comfortable and the store has a wide selection with a 30 day return policy. I’m thrilled to have a pair of shoes. I actually can walk around New York City in without my feet hurting.

It was great to visit this store and try on some of their shoes in person. The store is beautiful and very clean, and well-stocked with different shoes and sizes, plus accessories. The staff were very helpful and accommodating.

Really helpful and informative staff- and a great showroom of quality products.