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Reviews — 5
Really can't recommend.
I bought a single visit pass, as I had about a 2.5 hour wait in Sydney. Virgin had cancelled my connecting flight, as they take no responsibility for keeping to a schedule.
The lounge facilities and food aren't worth the cost, but I needed somewhere semi-private to catch up on work.
I was carefully watching the board and listening for announcements, as my flight was delayed and delayed and delayed. When the lounge finally announced the flight, I went straight to the gate, only to find it had closed, if missed the flight and I'd lost my ticket, no refund for you. They'd been paging me, but of course "Virgin do not play public announcements for passengers in the lounge. Even when they know full well that you are in the lounge."
There was even another guy in exactly the same position, a platinum velocity member who'd make the same flight hundreds of times, who had never missed a flight before.
So beware:
Virgin take no responsibility for the announcements in the lounge.
Virgin take no responsibility for the gate status displayed in the lounge (which never showed "boarding" for my flight).
Virgin take no responsibility if you miss your flight as a result of their (in)actions. It's all on you.
Virgin take no responsibility for.. anything really.
I'd have been far better off NOT going to the lounge, with better food, drink, seating, better pubic announcements, and far less out of pocket.
I bought a single visit pass, as I had about a 2.5 hour wait in Sydney. Virgin had cancelled my connecting flight, as they take no responsibility for keeping to a schedule.
The lounge facilities and food aren't worth the cost, but I needed somewhere semi-private to catch up on work.
I was carefully watching the board and listening for announcements, as my flight was delayed and delayed and delayed. When the lounge finally announced the flight, I went straight to the gate, only to find it had closed, if missed the flight and I'd lost my ticket, no refund for you. They'd been paging me, but of course "Virgin do not play public announcements for passengers in the lounge. Even when they know full well that you are in the lounge."
There was even another guy in exactly the same position, a platinum velocity member who'd make the same flight hundreds of times, who had never missed a flight before.
So beware:
Virgin take no responsibility for the announcements in the lounge.
Virgin take no responsibility for the gate status displayed in the lounge (which never showed "boarding" for my flight).
Virgin take no responsibility if you miss your flight as a result of their (in)actions. It's all on you.
Virgin take no responsibility for.. anything really.
I'd have been far better off NOT going to the lounge, with better food, drink, seating, better pubic announcements, and far less out of pocket.
Virgin Lounge in Melbourne at 12noon Wednesday 12 June - customer service at buffet and order taker for coffee were not friendly. Looked like they didn't want to be there. Food was minimal. A pasta dish and rice dish. Thai creamy soup. Snacks. Only apple crumble slice for dessert. The service/buffet area looks deserted, just empty and sparse.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.
There were a lot of sitting areas. Just disappointed that for a brand that promotes excitement and fun, did not match the energy of the staff.
Virgin Lounge Sydney was the same around 2pm. Coffee order taker was not friendly. Food was pretty much the same. The lounge is a lot smaller, not many sitting areas. The men serving cold drinks were very friendly.
The staff at Virgin Lounge Melbourne when I returned in the evening around 7pm 13th June was better but again, they ran out of food, had to wait around for refill which speak of disorganisation considering some people don't have much time to wait around.
Overall, not worth paying for considering what you get. The only benefit is when it is not too crowded, you can sit and relax away from the crowd.
Qantas Club definitely much better.
Definitely a step above the Melbourne airport lounge. They seem to have more staff here so there isn’t the constant detritus of dirty plates and glasses that you see in Melbourne. Offers a good range of food, the usual wines / beers / cider as well as coffee and soft drinks. Definitely worth visiting if you’ve levelled up in status with Virgin.
The Virgin Lounge at Sydney Domestic is a great no frills lounge that serves multiple choices of domestic craft beers and wines. It serves decent food and have workstations for the traveling executive.
Commendable but I think the Virgin Lounge at Melbourne is better.
Commendable but I think the Virgin Lounge at Melbourne is better.
Not too bad. Is extremely full at times and they open the upstairs area to help. Food selection rarely changes which is disappointing especially being a regular visitor. Overall though a decent domestic lounge.
