Economax

It's now Tanguay. And not as cheap as it used to be.

My order 10 days delay now, not answering phone at all, I have 50 km to the store 1 way

Just like Brandsmart in Florida this is a nice place to find a few deals on furniture and appliances. You can browse as much as you want without being bothered but there are people out there to help if you need it.

The delays they give to receive your furniture is not right. it always take much longer than they say it will. Don't trust the sleazy salesmen for the dates he gives you. we bought a couch and they said 1 month delivery. now its been back order and who knows when we will get it. I wont be returning to economax.

We went in and saw two bed sets we wanted to buy. Ready for purchase today. No sales reps even acknowledged us. They all stood together and talked. One girl came by to fix a bed sheet and left. Not even a hello.

I had to wait months for my couch and ottoman. add in about 15 calls about 2 hours lost in being transferred, kept on hold and having to re-explain my situation to so many people. I finally get my delivery date set (for the 2nd time because I was told a date that wasn't respected) then the day I'm to receive my couch I get an email that stipulates that my ottoman is back ordered (when I was told it was in stock) then I have to repeat the numerous calls and run arounds to figure out when I can have it delivered, I was told a date my item would be in and that I needed to call back and I did, when doing so I was AGAIN told that it hasn't come in yet. In the end I had to physically go and pick it up myself, which is fine because in doing so I would save a wait of 5 business days. I get my parcel and once I open the box the ottoman was filled with rips and masking tape that was directly put on the leather material!

0 stars wouldn't even be sufficient! Quick to provide service when coming to taking your money, all the questions I had were answered, the second you leave the store NOTHING BUT A HEADACHE AND DAMAGED GOODS.

I had purchased 5 major appliances from Economax back in Nov 2020. I was told that everything would be in stock for my move date at the end of Dec 2020, not to worry.I am currently still without a fridge. It's now 6 months and they refuse to offer any kind of compensation or even a loaner fridge for the interim. The replacement fridges they offered were not the measurements I required. It is impossible to get in touch with anyone! There is no direct number after purchase. After asking my salesperson Alexis Drouin to speak to management, not once did the manager,  Karine Baillencourt, reach out to me. I finally was able to get in touch with her today and basically she couldn't care less. I cancelled this order and got a refund! I have now purchased a second hand fridge.

I took the pandemic into consideration and was very patient but their lack of professionalism and empathy is unacceptable! I'm completely shocked they are able to get away with doing this to customers. Please do not purchase anything from this store unless it is in stock! They will lie and tell you everything you want to hear. If you're looking to save some money, keep in mind their prices are cheap for a reason! I DO NOT recommend Economax in St-Hubert! They do not care about their customers after they make a sale. Save your money and energy and go anywhere else!