Market 32

July 7, 2024 4:47 p.m. Marlboro Market 32 Store # 162

Re: Wrong place, wrong time.

Stopped to purchase the fried sea scallop dinner as a special meal for myself. Not really paying attention to the couple that was also there. I asked my wife to finish the shopping while I waited my turn at the seafood dept.
Standing there for about three minutes with the other couple who was awaiting service. I waited a bit more as I thought the employee may have been in one of the seafood coolers performing some work. The other couple was still standing there trying to amuse their children as they were getting antsy. Another several minutes went by and I approached the counter and leaned over and asked in a slightly raised voice, is anyone one here! Hearing no response. I asked the couple there if they were being helped. The gentleman said no. And that he nor his wife had not seen anyone there either. I walked over to the other end of the counter and spoke in a higher tone once more. Is anyone here! Still no response.

A few moments later a young man emerged from the doors of the meat dept. I asked him if he knew where the seafood dept. employee was. He said sorry sir, I do not. I asked him if he could make me the fried sea scallop dinner for me. He said, I am sorry sir. I am not allowed to work in that dept. The couple who was still there heard my discussion with the young man and they then walked away. As I did also. This has happened to me twice before at this same store.

A word to the management team at Market 32 in Marlboro. If your employees at the backwall departments are not available due to any type of break or personal matter. Then please have someone cover the department till they return. If this cannot be done. Then have the courtesy to place some type of notice informing the customers of when the employee will return. Instead of having customers waiting there wasting their time as I did also.

May I also state that my wife and I did not finish our shopping list due to the situation at the Seafood Dept.

Your self checkout machines are hot garbage. Need to be completely redevelop the software and the UI.

Lines always at self and at cashier positions and inadequate expediting to get us in and out in timely matter. Clearly a check out problem they are neglecting customers letting us linger.
After shopping a few times for simple groceries I've realized the prices and Poor self check out practice is not worth the energy or time.
Would rather go to Walmart or Market Basket .

Not streamlined for customer checkout . Consider looking at competitor's and how electronics , lighting and very small inadequate small grocery check out area...

I was so disappointed when my son came home with a large sub last night and it was packed in a large plastic container! Company’s should be trying to cut back on this absolute waist that’s killing our environment not finding ways to add to it!! How about putting one out for display and wrapping the rest in parchment paper?

Update: still corporate friendly only scum! Stop forcing these tiny thin little green stamp bags that don't hold anything, all because your cashiers can't make a good judgment on what to put in them. Once again your cashier told me they are forced to use them and yet they can't even put proper items in them. Time to make this supermarket go viral in media since it does not care about the customer, I have had enough and will also let everyone in your store at that time knows as well! Will be making a point to never step in one again and making sure my network of peers never do again either. Despicable companies!!!!! This is my bread, thanks corporate slum! Will be going to a different grocery chain from here on out. Stop using mistakes as a deliberate tactic to drain pockets!

Very clean store, great staff, and great prices. I love the juice selection they have, and the bread is good quality. They had some good sales going on when we went in.

The remodeling is complete and absolutely 💯 top! Way beyond my expectations. I've dumped my previous PC for this one. Who needs the prices of Whole Foods when you have this newly redone PC which is just as good. They have So much to offer and great selection. Service so far has been great. I am disappointed in Corporate for Not giving employees discounts (long story 😑 😒, found out by accident in a convo w/employee). Yo Price Chopper Corporate give your employees a discount! As a customer you won't be disappointed with this store. I love their set up, displays, variety in selections, stock availability and their fresh ready to eat options 😋 😀
Well done!