The Ledges Apartments

The ledges give a great community environment to their residents. I won’t exactly agree with their pricing for the sailors and workers who live there. However, they have the greatest maintenance team of any complex I’ve ever stayed at. Particularly Rufino was my absolute favorite. He always spoke to me, greeted me, helped me when he didn’t have to. Because of this it made my stay there so much better! Give that man a raise for all of his incredible work and his huge help because if it wasn’t for him I probably wouldn’t have stayed another year like I did. -sincerely Dallas

Just checked out The Ledges Apartments. I cannot say enough good things about them. The office staff and leasing agents are friendly , informative, and very helpful. They provided all the information we needed as well as a wonderful tour. The main community area is clean and beautiful with a lovely kitchen area , fitness area and pool. The apartments are lovely with beautiful finishes. Cant recommend the place and staff enough

I'm a electrician working for DB Lunt Electrical Contractors LLC that has done numerous jobs for The ledges Apartments and it has always been a pleasure to work for them and along them. Cheryl Desmond is very detail oriented and very wonderful to work with, also her maintenance staff, specially Victor have been great to work with, very organize. Very beautiful and clean apartments.

Had young female staff falsely accuse me of not picking up after my dog even though I do. Said she “saw” me as evidence but didn’t do any DNA test. The only time this could’ve happened is when I ran out of bags and had to go back inside to grab one. Is that a crime? Someone left a note on our door to harass us and management did nothing. They probably thought it was us because we are one of the few people with a small dog in that building. Meanwhile we’ve seen large dog droppings all over the apartment with no harassing notes on anyone else’s door. What is the point of the DNA test and dog fee if you’re just going to make false accusations? Please DNA test so you have ACTUAL evidence and don’t cause neighbors to harass for no reason.

Looks like a quiet neighborhood, just signed lease paperwork yesterday. Kelly made the lease and move in experience a breeze!!!
Updated floor plans, and appliances.

As a current tenant, I can honestly say the apartments themselves and regular staff are great. Luis and Michael are amazing. Above and beyond every time!

Yes it’s expensive, but that’s everywhere.

Upper management leaves so so much to be desired, and I’ll just leave it at that. If you look into all the other reviews with complaints or negative marks, they’ll all say pretty much the same thing. Things were much better a few years ago under a different hand. I’ll echo that.

I've lived at The Ledges for several years and have, for the most part, enjoyed the community. However, at this point I cannot wait to move out next month. The buildings, pool, and gym are nice and the maintenance team is excellent, bar none! On the other hand, the office staff is inept, disinterested in customer service, and fails to resolve issues in a timely manner. There are several known issues that office staff consistently fail to remedy.

First, they fail to create a safe environment for pets, particularly dogs. Most dog owners in the complex are responsible and respectful, but staff has been lax in remedying issues surrounding dogs. This includes following through with charging fees to those who do not pick up after their dogs, taking charge of situations involving aggressive dogs, and keeping the dog park functional. Many people allow their dogs off leash and they often charge on-leash dogs. This is dangerous and unacceptable, but the office staff doesn't do more than send out a "reminder" that dogs must remain on leashes. Not charging fees to those who do not pick up after their dogs (as stipulated in the lease) fails to create a deterrent. Having dog waste everywhere is unsanitary for humans and dogs alike. It also attracts wild animals, particularly coyotes because it's easy scraps for them to eat.

Second, there are no ramifications for those constantly throwing food, pumpkins, etc. off of their balconies towards the edge of the woods. This also attracts coyotes. Obviously there will be wildlife around, but residents and staff should be held to account when willfully performing actions that attract wildlife that are known predators towards small children and animals. Choosing to live in an apartment complex rather than renting a house means you're joining a community. Part of being a community is thinking about the safety and wellbeing of more than just one's self.

Lastly, there have been known issues with package thefts. Staff is reluctant to help residents locate their stolen packages even though there are several residents who have been reported and/or admitted to stealing mail. Not only do residents have to deal with the inconvenience and potential loss of money, but mail theft is a felony.

Outside of the recurring issues listed above, renewing my final lease was a drawn out process. I was sent two or three incorrect leases before being sent a correct one. They messed up the rates, the number of pets, and tenant names. The lack of professionalism was evident.

Overall, I'd suggest a different complex until Cheryl is replaced by a competent manager. As previously stated, the amenities are nice, but office staff is beyond frustrating. They call themselves a luxury complex but fail to provide luxury customer service. You're better off spending your money at one of the other great complexes around Mystic, Waterford, or Stonington.