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Reviews — 3
Hard to get to unless you're already on the corner for something else. They have opened another branch in Pantops which I wanted to go to first anyway but was already at UVA for work. The staff wasn't helpful at all and I wasn't able to complete the extremely simple task I went in for. Thankfully I called the main Chase number and was able to get the help I needed. Don't waste your time.
UPDATE:
It's been weeks and I still can't get the branch manager to call me back, despite the fact that I requested on THREE times via their corporate customer service
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Not only was the branch completely closed when I went to visit it in april, but when I visited in person in May, there was no one on site who was able to help me with my issue. Now, on June 5th I tried to call to let them know that I would be coming in tomorrow so that there would be someone responsible there when I arrived, and the phone system hung up on me because there were no quote unquote bankers available to help me at the moment and they suggested I call back later since they're automated teller system would not be able to help me with what I need to do. I have never had such a bad experience with a bank in my life. Additionally, if you ever get cashier's checks from them, beware! They say that they expire or go stale as they say in the industry 7 years after they are issued. In fact, however, the sale date varies depending on the state in which they were issued. I have been trying for more than 6 months to get my hands on my emergency money / life savings that I put into cashier's checks just in case the world went to hell. I can't get a person on the phone, and I've been to this particular Branch three times with absolutely no satisfaction.
It's been weeks and I still can't get the branch manager to call me back, despite the fact that I requested on THREE times via their corporate customer service
_________________________
Not only was the branch completely closed when I went to visit it in april, but when I visited in person in May, there was no one on site who was able to help me with my issue. Now, on June 5th I tried to call to let them know that I would be coming in tomorrow so that there would be someone responsible there when I arrived, and the phone system hung up on me because there were no quote unquote bankers available to help me at the moment and they suggested I call back later since they're automated teller system would not be able to help me with what I need to do. I have never had such a bad experience with a bank in my life. Additionally, if you ever get cashier's checks from them, beware! They say that they expire or go stale as they say in the industry 7 years after they are issued. In fact, however, the sale date varies depending on the state in which they were issued. I have been trying for more than 6 months to get my hands on my emergency money / life savings that I put into cashier's checks just in case the world went to hell. I can't get a person on the phone, and I've been to this particular Branch three times with absolutely no satisfaction.
I've been banking with chase for over 7 years and it seems like they're going down hill quick! My account got breached through the chase mobile app and all of my money was taken ( not authorized) and I got 3 over drafts which now I'm negative 200... im told I have to wait 10 days for my money plus an additional 3 days for the over drafts to return yet it took seconds to steal hundreds out of my account! I will be switching banks
