TRIO Fertility

very poor service! The clinic is irresponsible and delayed my treatment for months. The staff and physicians lack coordination, phone calls are always forwarded to VMs with no call backs, and emails are ignored. I am very dissatisfied with Trio and wish I had not wasted my time, nore have I gone through so much stress.

I recently started my journey with Trio fertility clinic in downtown Toronto. All staffs are very friendly. Treatment and process was made easy. Nurses make it comfortable. Communication either by phone call or emails, are answered on time.

I and my wife went to Trio Lab on 18th floor Bay St today. The lab technician Maria was fantastic with her knowledge. She was very quick and knew what she was doing. Highly professional lady. We appreciate your services Maria. Thank you 😊

I have had mixed experiences most bad. Nurses have been great!!!! Everything else not so much, huge lack of communication. Docs like to speak over you rather than listen. There is no accessibility to my own records. They’re def money hungry and not in it for the right reasons. I’d recommend going somewhere else, somewhere who cares and doesn’t treat you like a number.

I was so excited to be referred to this clinic after a poor experience and recommendation at another clinic. I wanted a second opinion and thought this clinic would provide modern option. Unfortunately my experience was definetly not what I was expecting especially from Dr Caspar who is supposed to be one of the best doctors. There was no testing, no treatment plan, nothing they could offer other than experimental medication which came with risks. This is not a clinic that will take on “difficult” cases. It was very disappointing that after refusing the experimental medication that no options or further communication occurred. It makes me wonder why they were so eager to push the experimental medication???? Just an overall unprofessional and poor experience. I definetly would not recommend this clinic.

Ever since day 1, Trio has been nothing but spectacular. I monitored at the Waterloo location which was very helpful. The staff there was incredible. Come retrieval and transfer the team at Toronto was also exceptional. Every step was explained, we were treated like family. During such stressful times, Trio helped calm all of the nerves. We are very grateful!

I only had a consult at Trio as a second opinion, but we chose not to become patients because of how terrible the consult went.

We had already had 2 failed cycles of IVF and were looking for other opinions on testing and medication protocols. The call began with the doctor introducing himself then without missing a beat immediately saying he has reviewed our file and said we would be wasting our time doing another cycle. If I had a sister I should “just” move on to donor eggs and use hers because “it’s the same thing”. When I tried to ask questions about doing further testing or another cycle on my eggs he kept shutting me down and bringing it back to using a siblings eggs.

This attitude is incredibly dismissive of the massive emotional ramifications for doing a donor cycle. Not to mention that using a known donor is significantly more expensive because of the therapy and lawyer fees involved.

Besides that, I was 29 and had no actual answers for why this hadn’t worked and hadn’t tried any different protocols.

Fortunately, we had a third opinion with Victory Reproductive. They actually listened to my concerns, ran additional tests, changed my protocol drastically and I now have a beautiful 9 month old from my successful 3rd round of IVF with my own eggs.

This clinic wants easy cases rather than to help their patients find the reason for their infertility.