Family Bakery Ipoh Garden East

I was quite shocked by the numerous bad reviews I saw. Fortunately, my experience was positive. Two Malay staff members served me, and everything went smoothly and efficiently.

I bought a cake to celebrate both my mother-in-law's birthday and Mother's Day. To my surprise, the cake was very creamy, soft, and delicious. I feel fortunate to have gotten a good one that day. Thank God.

Great service and xajes are amazing

I ordered their party box for my gathering! Very easy to order, just Whatsapp them. Price and portion is very reasonable. Their pandan layer cake and brownie cheese cake is my favourite. Sweetness is just right, can tell its freshly made too!

The service provided by a Chinese staff was totally outrageous. She was extremely rude and raised her voice when my family went to collect the cake. The previous staff which took the order made a mistake by not keying in the details in their system and I explained to her via phone the needed details and yet she would not give the cake without the receipt. What is the purpose of having a system when it's not functioning? I had to go back and look for the receipt to take the cake in the middle of the function. The Chinese staff even challenged me to make a complaint. Do teach your staffs how to communicate, correspondence and react to situations when comes to dealing with customers.

The ordered cake was delivered on time 👍🏻

Bought a cake on mother's day Several hours after few slices of cake my family and I fell severely ill.we went to clinic and were evaluated by specialist Dr. He diagnosed us with food poisoning.We have always enjoyed your cake and pastries but the severity of the food poisoning caused me and my family terrible suffering. I don't know if it's normal for you to receive complaints from your customers, but it's certainly not normal for me to consume low quality food especially when costs me a good chunk of money.This incident needs to be investigated and necessary precautions must be taken to ensure the safety and satisfaction of your customers! Tried to reached out the manager of the branch but I didn't get a proper replies from them yet.

I STRONGLY WILL NOT RECOMMEND THIS SHOP. A SHOP WITH NO CUSTOMER SERVICE ETTIQUETTE.

On Sunday, 7.45pm I went to this shop for buy a Ice cream cake. there is no any worker to help me to take out the cake from refrigerator so I decided to take out myself and open the refrigerator. Once I open a Chinese girl shouting from the counter " who open the Fridge nanti cake cair habis korang" said. she must think that I also know how to handle a ice cream cake but the issue is if you really care about your ice cream cake you must be send any of your worker to help me. she shouted with me with a high sound. everyone in the shop starring at me. you must be tell with me in good manner. this is the way how you treat your customer. I'm all the way from KL to celebrate Father's day with my family. The way the Cashier treated me, makes me very disappointed.