GAME

Would never purchase from here again. Being told that I should not purchase a product because my son is about to be a father for the first time and that he should not be spending money on a console ( by luis) to my pregnant daughter in law being close to tears due to returning the then faulty item and being spoken to like she was dumb. Jamie the store manger likes the sound of his own voice and talks over people and is highly unprofessional. My daughter in law is a lawyer who expressed her rights as a consumer after numerous visits to the store and kept being asked to come back bcz they did not have time to test the product over 2 days and a huge amount of stress miraculously the refund was processed. NEVER AGAIN WILL I PURCHASE FROM THIS STORE. WELL DONE GUYS YOU JUST LOST A VERY LOYAL CUSTOMER.

Good store staff were a little un inspired but it’s well stocked and with a 5 star :) o would recommend this shop it was very tidy and lots of things to choose from

Got 2 copies of Fallout 76 from this outlet and found that both codes don't work... Very disappointing as I was only in Manchester for a few days and can't go back to the store to deal with this.

Absolutley disgusted with the service, 2 of the guys there treated me with disrespect as i paid in cash for Ps5. The younger worker tried to give me a ripped £5 note and when i asked to exchange it he showed alot of negative attitude and disrespect. I felt like i was judged based on my ethnicity. Employees like this give bad reputation to the business and get nowhere in life.

I went to the store today to get a Nintendo switch for my son. I met Emilie, one of the staff, I was blown away by a patience, knowledge skills about product, also how she helped me to make right decision for what I wanted and my son would like. Very good customer service .. I left the store with a big smile 😀.

Bought a stack of games to then get home and the most expensive one be empty. Beyond disappointed. Don’t even know how to resolve this, as I live on the other side of the country.
EDIT: In this case it was actually two games. Found another after opening them all.

Limited due to space on the lower level, high footfall store. General selection of products but is primarily focused on current trends rather than fan favourites. Expect queue times, as the staff structure does run quite lean. Upstairs houses the belong party product. Mid to higher tier gaming set ups which will run latest titles easily making it a positive experience for gamers. The appeal is there for party sessions, but would not be able to comment on the product with great experience. Would suggest shopping for gaming peripherals and or novel gaming gifts.