Lufthansa Airlines

My mom has gotten the run around all morning at Arlanda. Ended up at the same counter she started at with the same sour customer service lady she spoke with who could have helped her but chose to give her a confirmation number and told her there was nothing more she could help with until I called customer service and demanded that they help her. Then all of a sudden the information she needed was given. I will never use Lufthansa or Lufthansa Discover.

Extremly bad support. Don’t expect anything if you have a delay or rescheduled flights.

Non-European Immigrants in the check-in counters speak poor Swedish and English. Did not register my mileage membership despite me asking them twice. Terrible terrible terrible. 👎

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