Dermcare

Good luck with booking an appointment. They called me and left a voicemail, I tried to turn their call by calling them multiple times a day for three days. No answer. Voicemail machine indicates to send an email. I have sent over 6 emails trying to book an appointment and they are beating around the bush. It has been over 5 business days of communication via email with each email response of mine is asking them to call me. I have not yet been called to this day. This is unacceptable. How can a clinic have patients and operate with efficiency if reception does not respond to book an appointment? I don’t know. This experience has been unpleasant to say the least.

I was rush thru my appointment in May.
I was told expensive laser treatments were the only option. But in doing my own research there are topical creams that can help my skin common conditions (rosacea and melasma). These option were not discussed with me.

I wanted to book another appointment with a different doctor to discuss the clinic, now claims i need another referral from my GP. This issue was not resolved and no treatments were provided, but yet I still need another referral. I feel this clinic is more interested in making money off people then actually treating.

was already worried coming here due to all of the existing reviews, and i can say they are pretty accurate. although the receptionist wasn’t *rude* to me per se, she was definitely unprofessional and rude toward other patients. you can just tell that there is no sense of politeness or professionalism, not sure how she got hired. the tone is curt and cold, not friendly at all and very off putting. waiting 40 minutes for an appointment which i arrived 5 minutes early to. there was a worker who came into my room and didn’t introduce herself but just started asking me questions (so i assumed she was the doctor) however she barely made eye contact with me and just left the room after mumbling something i couldn’t hear. later the actual doctor came in (Dr. Ejaz). she was friendly and seemed to know what she was talking about, but at the same time there was no sense of her wanting to build a connection with a patient and didn’t seem interested in explaining her solutions etc. seemed to be in a rush and i wasn’t given the sense that she actually cared.

I had an appointment today with Dr. Ighani. Wait time was maybe 5 min, Dr. Ighani was great from every point of view. My problem was well taken care of. Clinic is very clean and nice. The nurse was very professional, nice and with great skills. I was very happy

Don’t bother wasting your time going here. Today I had an appointment at 12:30 pm I came about ten minutes early to my appointment, I had to sit for almost 45 minutes just to get into a room and waited another 10 minutes just for the doctor to walk in, I just had an knee surgery and can’t bend my knee to sit properly and sitting and waiting was very painful. Anyways after the wait the Dr. Zina Yusuf finally came in to take a look at my issue and replied with “if it’s really bothering you, you would have to do chemical peeling, you can get more information about this downstairs” I told her that she should prescribe something or anything and I told her depending on the day the condition gets worse but she replied with “I can’t prescribe something I can’t see”, I came to this clinic witch was a 40 minute drive plus a 50 minute wait only for a doctor to reply with “go get a chemical peeling”, I am only 16 do she really think chemical peeling is good for my skin? The doctor had no experience as she didn’t even bother to take a look my skin properly to determine what is wrong, she just took a glance at it. Also I could get a chemical peeling without waiting 3 months just to see a dermatologist, then if I knew I had to get a chemical peel why wait for 3 months? If someone does do chemical peeling they usually won’t do it in the summer as it can damage my skin more. Dr.zina yusuf has no experience with any skincare related issues. If it was possible to give this clinic a zero stars, I would.

Wait times pathetic. Got an appointment after 3months and even after getting there I waited for an hour. All to be seen by a doctor for 5 mins to tell me what my condition is and why it occurred. No discussion about anything that could help. Just jotted out list of creams and done ! I guess that's how they treat patients with health card who they can't charge anything beyond mentioned. I wonder how they're even getting any good reviews. Perhaps the approach is different towards a segment of people

The Pakistani-an receptionist is the rudest and most disrespectful one i have seen it in any clinic. Her attitude is very unprofessional and does not know how to run a clinic properly, she should be fired.
I have waited for an hour to see the specialist after waiting one year to see her. I do not recommend the clinic because i do not want anybody to go through this disrespectful experience and waste your time with these kind of meanest people.