Heart Lake Health Centre

If I have an option to give zero or negative stars I may opt that.. please don't go there even if you are going to die.. please go some other place if you want to live. Such an incredible place. I didn't see such type irresponsible staffs and doctors somewhere else. Very irresponsible. I am not detailing what was happened on my one and half year baby because of their irresponsibility, but I am telling one thing, it was a pure case of medical negligence. So if this is your family clinic it's better to change the place

I had to see Dr Guiadi for dermatology check up. Everything went great. Only took a few minutes. He told Me that all was well. Dry ice treatment for My scalp.I saw some of the other scathing reviews and I had to say that I would recommend this clinic to anyone. First class!

Dr Jones is very approachable, knowlegeable, and helpful. His receptionist Gina and Nurse Derrick are an amazing team.

If I based my review solely on this its a 5 star.... If I base it solely on the other staff at reception or having to call into the clinic, t

Thankfully, my review is strictly on Dr Jones, Derrick and Gina

This is by far the most unprofessional and horrible health clinic to go to. I wouldn’t recommend going here even if you were dying. The front desk staff are rude in person and over the phone. They are horrible at scheduling appointments. Ive gone twice and both times there was a scheduling error. Most recently, when I showed up for an appointment I was told it was cancelled. I asked why they didn’t leave a voicemail or email me and the receptionist said my voicemail wasn’t working and they dont send emails. When I rescheduled she asked for my email after having already told me they don’t send out emails to anyone. The doctors are no better. Only difference is they don’t waste my time having me come out here for non-existent appointments. This entire clinic should be shut down. Again, I would never recommend coming here even if it were the only clinic in the province accepting patients.

If I could select zero stars, I would. I called the clinic asking for a simple request and received attitude from the receptionist named Gina. Absolutely rude and didn't care when I pointed out her rude behaviour. I asked to speak with a manger and she refused to transfer me or give me the manager's name. When I saw the low reviews for this clinic I wasn't surprised. I wouldn't be surprised if this clinc shuts down. Horrible customer service.

Receptionist (who says she is responsible for booking appointments) is rude and blamed me for missing my appointment. Appointment was set for 8am but the clinic shows they open at 9am, makes no sense. I called them around 820am because I overslept, nobody answered the phone and she blamed me saying they always answer the phone but didn’t on this day. They never followed up with me until my family doctor (who referred me there) got involved. It’s been TWO MONTHS since my initial appointment. Receptionist called ME to make a follow up appt but I was “making too many changes” that she was not willing to accommodate. She would suggest a time and I told her, it didn’t work for me and she got frustrated because my schedule wasn’t simple to fix their mistake. Im also 33 weeks pregnant so I tried explaining that to her and it meant absolutely nothing. She hung up the phone on me and was very rude. I’ll never be returning here and getting a new referral from my doctor. I’d rather drive to Toronto than the convenience of this clinic just because I live in Brampton.

This walk-in clinic is VERY busy. It has been for years, because it’s easily accessible and within a large suburb. You will likely wait an hour or more to see a Doctor but that is to be expected. The ladies behind the counter are very nice, and do their best despite the stress of dealing with so many sick people. Patience is a virtue, and we can all do a little better to be kinder. Last I was there another patient was so rude to the staff behind the counter hurling racist insults at them and they tried their best to defuse the situation and keep her calm. I felt so bad for them.

All the Doctors I’ve seen here have been kind, compassionate and professional. They want to help you, so long as you are kind and communicate with them. I’ve also had my blood work done here and the lab technician has always made me feel comfortable and made me laugh so it wasn’t so intimidating having my blood drawn.