The Salvation Army Kroc Center of Philadelphia

Wish i could give no stars I was there 8/22 the front desk staff were very rude and uneducated about there job it was a waste of my time and they canceled my daughter membership I will never go back here. And they never answer the phone

A beautiful place and the staff are amazing! I really enjoyed being here!

DO NOT TAKE SWIM LESSONS HERE! The instructor Tom is terrible. He is cranky, crotchety, with a nasty attitude. Perhaps he was a good swim instructor in 1980, but today, not so much. Tom never got in the water to show the class any swim techniques, instead he sat in a chair outside the pool the entire time and yelled at us. Students had to teach each other techniques. It’s way past time for Tom to retire and I am not sure why he is allowed to teach paying customers.

Amazing! My family and I were looking for a pool after 2 other ones: one had a membership price of $400 for a month and the other didn’t take members out of cheltenham township. But the Kroc center was phenomenal, you’re greeted with amazing people and the membership was about $100-200 a month but we got the extra fees off (extra fees which would add up to about $300 in total) because of military discount. So this was an overall phenomenal experience! But yes there is a shortage of lifeguards which cause the water slide to be closed and not in use currently.

There are a lot of staff here who are miserable, rude, and not afraid to show it. If you hate your job or life so much that you need to put that energy in the world, please go get some help. Place is also the worst managed 40 dollar a month community center I've ever seen. Weren't bad when they first opened a decade ago but they are getting worse with time instead of better.

I've been going to the Philly Kroc center on & off for the past 5 years. It is such a great gym for all ages. Truly a home away from home! It really feels like a family/ community gym. I love the pools, the outside walking trail, their various work out classes included with membership. Oh & adore their volunteer garden run by the extremely friendly Andy (not quite sure that's his name). He even gave me a bag of free freshly picked veggies from their garden. It's breathtaking & attracts so many beautiful birds I've never seen before. What I love most about this place is Gina (possibly short for Regina) at the check in desk. She's a tall woman with dreadlocks. She makes me feel welcomed & like family. My mother also adores her. It's bittersweet but she's the reason I decided to finally write a review after so many years. In passing she let me know that her last day is July 4th, 2024. I am so happy for her growth & her new career opportunity at another location. However, I'm also sad, I won't see her anymore. I can't explain it with words but she's so warm & genuine & not in a overbearing way. She just sees & understands everyone that walks in. I believe she really loves her job! Where ever she goes will be so lucky to have her on their team.
All that to say that this gym is phenomenal. & what sets them apart from any other gym is the service! Nearly everyone is so friendly. From security to the cleaning staff & aerobic instructors. They all say hello & wish you a good day. I also love seeing the employees in classes or on the trail with members. It's so cool. I wish other gyms would adapt that kind of unity as the Salvation Army Kroc Center has mastered. Kudos to your team.
The only suggestion I have is to fix or replace the 2nd treadmill on the first floor. There's only 1 down there that works & the senior citizens (my mom included) tend to wait for it rather than go up the steps where more treadmills are available. I get it i hate steps too.

Keep up the great work!

I will miss you dearly Gina!
Avril A

I don’t like that they don’t do guest passes anymore and also they don’t open up the water slide at all due to not having enough lifeguards and some of the people at the front desk is rude and they don’t care about satisfying their customers because all we do is complain about them and nothing changes from these complaints for the most part so therefor i might go somewhere else im very disappointed bc i been going here for over 8 years and they need to put that big giant bucket back that fills up with water over the pool and dumps out the water back into the pool.