The Cheesecake Factory

First, let me say, I've dined in at this restaurant and had mostly good experiences. Tonight, we decided to do a take out order. The woman who took my order was clearly not having a good day. I asked for the Chicken Parm Pizza Style and asked if it could be prepared with all Alfredo sauce. She said yes, and I told her that's how I wanted it. We also ordered two slices of cheesecake. After a while, I decided to go back to the register and confirm she changed the sauce on the order because it's not reflected on the receipt. She assures me it's correct in the system.
Eventually, I get called to pick up my order. Initially, she gave me someone named "Michelle's " food. When I got the bag with my name on it, I only confirmed that there was a tray with food and the two slices. I should have checked it while in the restaurant because It did have red sauce. When I tried calling, I asked for a manager, and they hung up. I called right back twice, and they didn't want to answer. They did answer one of the times, and they said I reached Cohoes. The last call, I tell them I had a problem with my order. Why did the person say "I'm trying to locate a manager". Which tells me, you have caller ID and was trying not to deal with me. This was confirmed when i was placed on hold then hung up on.
Although my family enjoyed the food, I don't appreciate being played with.
I included a screenshot of the calls I made.

So this is my second Cheesecake Factory that I’ve been too and the food. Oh my word, it was so delicious I’d definitely be going again to try different food but this food was just so amazing

Me and my lover had an amazing time at the cheese cake factory! 😉 Our server Mia was so incredible! She helped us out so nicely 😋 she recommended the Tex mex egg roles and we both fell in love 😻 We finished with the Bacon-Bacon cheeseburger and Cajun Jambalaya Pasta and we could NOT have been more satisfied 😜 we left VERY happy with our food AND our service 😉🤰

My husband has been here several times I tried there appetizers which were all . Corn riblets were so good. , crab dip was good , Tex mex egg rolls. Hubby had the jamabalaya rice and we lemon drop and patron margarita

Strangest “curbside” service I’ve ever experienced. Says there’s a separate curb side number, there’s not. Says they’ll text when your order is ready, they won’t. Says it’s curbside, it’s walk up. You have to stand outside the door and hope the hostess makes eye contact with you and maybe you’ll get your order. There’s a hoard of doordashers outside, regular customers get lumped in with them and it takes forever to get your order. Finally got my cheesecakes, opened the bag and they were smeared all over the containers. Unacceptable.

Hands down the WORST Cheesecake Factory I’ve ever been to. The only good thing was the bread and butter were warm. One of their most popular dishes, Chipotle Chicken Pasta was dry and inedible. Best part of the pasta is the delicious sauce and it came dry and crusty.The Cobb Salad was disgusting and it came pre-dressed instead of on the side. Soggy, old lettuce and not proportioned correctly regarding the toppings. I spent ten minutes picking out the rotten leaves! The only thing that we ate was the Mac and Cheese balls but those are hard to mess up.

Service was strange—server was clearly having a day so let it go and just got out of there. No point in complaining when they are so severely understaffed. For a casino location? Come on. All the food went straight in the trash.

If you are craving Cheesecake Factory, go somewhere else. Anywhere else, really.

Feb. Great service and food came out in a decent amount of time. Semi busy and a bunch of happy food chatter. The burgers and flatbreads were good. New lemonades on the menu and those were good.