Townhomes of Coyote Ridge

THE 5 STAR REVIEWS ARE FAKE! DO NOT LIVE HERE!
From the very beginning, I have had nothing but issues here. Beginning with, prior to moving in my lease was generated FIVE times because the leasing manager at the time, Riley, kept messing it up. They would not let me pick up my keys for multiple days after everything was finalized because they were saying the lease was messed up. The day of my move in, when I arrived to my apartment it was filthy. It looked like it was never cleaned after the previous person moved out. The property manager at the time, Lizzie, personally came over and cleaned my apartment. Turns out, my garage door was on the same frequency as my neighbors so every time they opened or closed their garage, it was doing the same to mine. Manager told me it was not a big deal. This is a huge safety concern. I had an outlet hot to the touch with it burnt/soot coming out of it. Also not a big deal to management who told me it was not a fire hazard. I encountered a maintenance worker at the dumpster, as I was taking my dog out, he said something and I did not respond. However, this upset him and he yelled at me aggressively. Ever since this incident, he would just happen to be at the dumpster when I was leaving my apartment and was there when I was coming home. He was literally stalking me the whole time living at the complex. He knows my name, where I live, and when I wasn’t home. When I came home from work one day, I found my doors unlocked, no explanation. I had no proof so they couldn’t do anything about it. I was told that I was not the first person to bring up that this maintenance worker was stalking someone…. I have also had somebody wipe the dust off my garage door window to peer inside. When my ac went out, maintenance put in a window unit in my apartment. Two days later, they came and took it back and told me that another apartment did not have ac so they needed to take my window unit. My apartment was 86 when they took the window unit. Recently, I noticed carpenter ants coming in from around my front door. I requested for pest control to come out and was told they would be at my apartment that same week. It took a total of 6 weeks before pest control came to my apartment. The front office then called me to inform me that they did not have a copy of my key meaning they had lost it and tried to get me to replace it… They gave me my renewal on the last official day they were allowed (65 days). William told me that I could have 2 extra weeks to deicide if I wanted to renew. Before the two weeks was up, I emailed William to end my lease, but then found out William no longer works there. The turnover rate here is crazy. TRACY would not honor William’s word and is telling me I have to pay an additonal 12 days of rent that has a month to month rate and fee for late notice to vacate!!!! This ends up being roughly $1900 for the entire month. DO NOT LIVE HERE!!!!!!!!!

Run, don't even for a second think about moving here. The prices are good you might think, and they are, but you get what you pay for. Management changes faster than you change socks, we've had 5+ new managers and staff changes in the 2 years we've been here. Maintenance NEVER GETS FIXED!! You need your AC fixed, nope. You need your door locks fixed, nope. You need your toilets fixed.. nope. I had a hole in my ceiling from a water leak upstairs, I had to threaten lawsuit for them to fix it right. They still haven't fixed my mini blinds from 2 years ago, keep giving me an excuse that they have to order parts... Don't expect them to EVER return your call (and usually never answer the phone). You think, I'll try email.. nope, the front office staff has told us many times they don't check emails. Dogs are free to run off leash, NO ONE PICKS UP AFTER THEIR DOG!! There's loud music late at night, and people will block your car in just because. The mail box doors never shut right, and they refuse to fix them, and will just shift blame to the postal service. So don't mail anything important here, it might get stolen.. from a "locked" mailbox.

Today, they had roofers out that threw their garbage off the roof INTO our car.

Oh and the best part.. a $2500 fine for even STORING A GRILL on property. They are ready to charge you fees for everything, but can't fix their own problems within first.

I can not emphasize enough, find somewhere else, because this is not the headache you want.

We’ve been waiting and requesting for the maintenance team to fix our sink (which was outdated and spraying water everywhere), when finally after 2 weeks, Robert came to our rescue. He went out of his way to stop by our home and was incredibly kind and handy when fixing our sink. We are so incredibly grateful to Robert!

Townhomes of Coyote Ridge is an excellent place to live. The apartments are well constructed and nicely laid out. The grounds are well maintained and aside from a few irresponsible dog owners the grass and walkways are clear of debris. The maintenance staff is top notch and always willing to help. If you are looking for a clean, quiet place to live, you can't go wrong if you choose Townhomes of Coyote Ridge

I am incredibly grateful to Barron Russell, the maintenance person, who went above and beyond to ensure my needs were met. He handled everything professionally, from ensuring that someone responded to my air conditioning not working to stopping a water leak in my bathroom. His dedication and skill are truly commendable. Thank you, Barron, for your outstanding service!

I have had the distinct pleasure of having both Baron and Rene assist me with my air conditioner issue that I was having in my unit. They are both very professional, courteous, knowledgeable and went out of their way to solve the issue expeditiously with a great attitudes!

I have had Baron assist with resolving various work orders over the last few months that I have lived at Townhomes of Coyote and he has always provided stellar service/repairs!!

I want to mention Tyler and Kariem have great attitudes and willing to assist anyway they can to improve the community…!

They were great facilitating getting the dog park area additional receptacles to keep a clean place for our beloved pets to play safely…

Thanks to this team it makes living in Townhomes of Coyote a more enjoyable place to call home..!

I cannot express enough how incredibly helpful, kind, assertive, and communicative Michael has been throughout this entire process. A few weeks ago, I visited for a tour and met with Shelia, who was very kind and informative. She showed me a unit, and I decided on one that wasn't supposed to be ready until June. Remarkably, Shelia pulled some strings and asked the maintenance team to expedite the preparation so it would be ready for my move-in date. Huge thanks to the Maintenance team!

After leaving the office, I went home and applied online. My boyfriend encountered numerous issues with his application, none of which were the property's fault. Michael went above and beyond, providing us with his personal number for direct communication. Despite us putting him through the wringer, he remained patient and supportive while we gathered all the necessary documentation for the application. He responded to every call, text, and email within minutes! Whenever we felt stressed, Michael was calm, collected, positive, and reassuring, ensuring us that everything would work out.

And he was RIGHT! Everything worked out in our favor, and we are moving into the unit we wanted, right on time. THANK YOU, MICHAEL!!