Linthorpe Surgery

Called 2 weeks ago to get blood test done as I am pregnant in first trimester and did not test blood/urine yet. I was told they will get it done that week, 2 weeks later after going in and ask I was told nobody requested blood test for me and we cannot schedule an appointment until they talk with the midwife that had to put me on a waiting list. Another 6 days past. I tried to call and the robot told me they are busy and hang up.

No problems with the actually practice infact once you there they operate really well.
Unfortunately there is a man on reception that talks ridiculously fast and unclear even when told to talk slowly after he was asked by my elderly grandparents , He sounded quite oppositional when met with criticism and barely changed how he spoke to my grandparents instead decided to rapidly repeat his question which really flustered my grandma to the point she made me calk in to see to her request.
The ladies at reception have all been great but the guy seriously needs some humbling and learn some compassion and empathy to people requiring care.

I would give this surgery a 0 if I could. Horrible horrible treatment, lack of compassion or empathy towards those who genuinely need help. When e consults are sent and specifically request a phone call, text messages are sent. On one occasion no response was sent. Cancelling blood tests last minute when you have to wait over a week to get one in the first place.

Not sure, how someone who is medically qualified can have such a lack of compassion. In my case someone who is pregnant.

Had to wait 3 months to get my medical records due to a fumbling of paperwork by the admin team, which has set my career back months. The only saving grace is the clean building and kind reception staff

I feel a 1 star for this shambles of a surgery is far too good. My medication was labelled undetermined, I rang the prescription line to ask why this was ,she flicked through my notes saying you have to come for bloods and have your blood pressure taken. She said she would allow my medication for the next 2 months then it will go back back to “undetermined” ( I have been on this medication for 10 years)

I turned up for my bloods and blood pressure as instructed to only to be told by the nurse (who was very apologetic ) shedidn’t know why I was told to attend as no doctor had requested any such tests. What an absolute waste of an appointment.

I have been with this surgery for 62 years and I can honestly say I have witnessed this surgery go from being first class to its current state which I can only describe as shambolic.

Absolute joke, they ask me to come in for a last minute appointment and I do but since I can't check in on self check in I have to wait ages to see a receptionist. Whilst doing so I get a text to tell me I missed my appointment, by time receptionist gets to me she tells me she can only book me one at North Ormesby now. This doctors is ridiculous! Doesn't actually do anything!!!!

If I could give zero I would.
I care for my 86 yo mother who unfortunately is with this practice and the bottom line is no one cares.
The reception staff you speak to on the phone (I am guessing it is a call centre) are worse than useless, not passing on information to other relevant departments, giving incorrect information, giving incorrect phone numbers, and cutting a call off is just a few of the things that have happened this week alone (it's only Tuesday) and I won't even go into past issues.
Needless to say I will be going through the quality care commission and higher if necessary.