Avison Young

I have been a tenant at the 4910 Mass Ave building since 2009. I must say that in the last 11 years I have been a tenant in this building the management has been unextremely poor. The biggest problem I have faced is that the building manager has often completely ignored my occassional emails asking for maintenance or help with a problem. Recently my car was broken into in the parking lot behind the building. I reached out the management to let them so know so that they could alert other tenants, but they did not do so. I heard a few weeks after that that a visitor to the building was robbed in the elevator. Again, no word from the management. This is a safety issue! Additionally, the workers have been rude when we have asked for maintenance help and disregarded that we are an office that sees patients. They show up unannounced to fix something, expecting us to stop our workday. If we could coordinate with them it would be so much better for our business. They have also complained when we have asked for things like replacement for a lost key, or other minor issues. Considering that we pay a premium to be in this building, I am not sure why they are so difficult and unpleasant to work with.
I would never recommend leasing office space in this building and once my lease is up I plan on moving.