Princess of Wales Hospital

My granddaughter was accessed by 999 a d told she has to wait 6 hrs for ambulance. She decided to go by taxi. She was in agony with gums, mouth lips swollen, all around nose area. When seen by doctor was told, they can only help her if her heat stopped, thT they couldn't help her and she shouldn't have gone there. And generally very rude to a 21 yrs old in agony. What else was she supposed to have done at 1.30am and in really bad pain. Is this what we pay the NHS for. Absolutely disgusting when they could of given her antibiotics to help the obvious infection.NOT SENT HER AWAY IN TERRIBLE PAIN. Will be taking this further. Trust me.

Absolutely disgusted.
Partner just went to get some help and pain relief for his arm which he's hurt and is in incredible pain and the "doctor" told him he didn't need to be here and to leave .BECAUSE HE TOOK HIS JACKET OFF!!
Disgusting! 😡😡😡 put in a complaint at the reception and I will be taking it further.

Took my 89 year old mother to A&E as she had an uncontrollable nose bleed. ENT doctors were brilliant. Nurse in charge had poor standard of care. No bed available so my mother had to sit on a hard chair for 6 hours. There were big armchairs free but she wasn't allowed to sit on one as they were for patients being admitted even though no one sat on them the entire time we were there.
Very poor, in fact disgusting.

Visited the Endoscopy department yesterday, reception staff were superb, clinical staff again superb, Amanda I think was her name talked to me throughout and Mr/Dr Weaver was pleasant, approachable and informative. A very pleasant experience all round apart from the insertion.

Fantastic staff and very good at explaining what would happen to me during operation. My main issue was with information sharing. I had to have a seizure before they saw I suffer with them on my notes! Husband is full time carer but was only given limited extra hours to see me and was treated like a inconvenience every time he turned up. Not told no children allowed on ward 11 ( was allowed on ward 8) so my daughter was devastated at being turned away when she came at visiting hour. Very poor to no information shared with carer and no collabiover my care. Worse still is I'm writing this here as cannot find any email contact to make my views known. Brilliant staff but information sharing even between wards very poor indeed

Came to A&E as an overseas patient in May for a broken ankle.

Staff were super kind and helpful with the entire process, from registration to xray, to discharge, and even calling me a taxi back to Bridgend train station when I needed to go back to Cardiff.

The nurses in triage and xray were so kind and patient with me, carefully assessing the situation and asking the right kind of questions. They also gave me all the required info and doctor's memos for me to see a specialist for follow-up in my home country.

Thank you to all the nurses/doctors who took care of me here!

Staff here is brilliant and helpful. Rachel in outpatients, in the blood tests room, was exceptionally kind, on 21st May 24. If it was up to me, I'd do everything to retain such lovely staff and reward their professionalism. ❤️