Party City

My husband and I just went to this party city to ask about a garland, we had a few extra questions about transporting it. So, the “manager” came to talk to us and boy… his attitude was unprofessional and he seemed bother by our question. Please Party City provide customer service training to your staff, specially the “managers”.

Great customer service! The regular standard balloons didn't stay inflated long but the Graduation balloons are still up floating since May 4th! Great!

I’m big on customer service! I can’t blame this on racial profiling when my mate saw the employee treat someone else the same way. Sometime you just have one bad apple making all the other apples look bad. Moving forward there was one employee saw my frustration and asked if I needed any help. It was my 27 anniversary at work and wanted to celebrate while on my night shift. I believe her name was Ashley. I will give her a 5 on helpfulness, professionalism, and excellent customer service. She saw my disappointment corrected a negative situation and turned it into a positive experience. I am glad I was open to accepting her help. Thank you, Ashley. I hope I’m using the correct name. She was working on the end register on Feb. 11, 2004, around 1230-1p. Hope this info will be helpful.

I ordered three different color balloons on line…blue, white, and gold…the string on the balloons were black. I asked why the decision was made to use black and not any other color of the balloons and was told they didn’t have enough white string for 14 balloons and the manager said to do what they can. I had to purchase string from Party City, so yes string was in stock in the store. This was very frustrating and there should be an option on line to request a string color and not be surprised with a string color that doesn’t match the balloons because the manager has not properly stocked. So disappointed in party city for this one!

I thought I placed an order for my son's birthday, but I had not. I called the Columbia MD location a few hours before we were due home and Lawrence went ABOVE and BEYOND for me to get balloons delivered to our home before we arrived - THANK YOU LAWRENCE!!! You made one kid very very happy and one mom even happier! Thank you!

It’s a little run down, but that makes sense since I think most people order party supplies from Amazon now.

DO go for the helium balloons! The staff is very helpful about those.

DONT go for tablecloths or party supplies. You can find everything else cheaper at Walmart (for example a table cover at party city was $4.50 while a similar table cover at Walmart was $2.50)

If you get helium balloons, know that they will be good for a long time. They will stay fresh for 48 hours as long as you keep them in a warm environment. I got my balloons January 18 and today is the 30th — they are STILL floating and full (as seen in the photo)

Great experience with the cashier. She was polite and professional. I returned the following day to retrieve my ordered balloons and they were waiting on me.