Second Nature Swimming Birmingham

Katalina is a wonderful instructor, only reason for not giving 5 stars, is that the parking for the Birmingham pool is so expensive, add £4.10 onto the cost of each half hour lesson, and £6.10 if you're having an hour!

Thank you Katalina for your patience and encouragement during our 1-1 lessons. I had 47 years of being too afraid to even try to learn to swim due to a near drowning experience as a teenager. 2024 was when i decided enough was enough so with the help of a hypnotherapist and Second Nature Swimming I am well on my way to conquering my phobia.
I never in my wildest dreams thought that I would ever be able to submerge my head underwater and actually move , but with Katalinas kindness and patience I managed it. I was so overcome I burst into tears.
I still have a way to go but I can now confidently enter a pool and am looking forward to my ongoing swimming journey. You are never too old to learn.

This review is of the company and not my swimming instructor. The instructor was very good. Through ill health, I required to cancel two future lessons, prepaid. I asked for a refund and was told, this is not possible. I could gift them to someone else or reschedule, I stated that this would not be possible. My condition is progressive, so my health will not improve. What is the probability that you know someone else wanting swimming lessons? I stated that they were leaving me with no option but to lose, roughly £160. Post the company’s review response, I understand and accept Katalina’s response. A reminder to all, please read a companies terms and conditions pre signing up for a service from any company. Best of luck Katalina. I wish, I had knew my health would deteriorate ahead of time 🥲

Everything was going well until I fell seriously sick a day before my lesson. Katalina texted that due to notice period (i gave 24hrs notice) she cannot reschedule it. Basically no refund or rescheduling if you are sick! But the instructor can cancel on the day and reschedule. Dissapointed at such double standards. I originally booked Brindley Place for my package, when the venue was changed due to landlord costs I was understanding and moved with them to another venue I didn't like (old and run down Morris Centre pool- needs refurbishment) and even though it wasnt convenient (further away from my house). Then my lessons got moved to another instructor and I understood. The series of changes that has occurred since I booked and my flexibility coupled with unforseen sickness was enough to reschedule the session. Disappointed that it ended like this after I had referred a few people to them last year. however, they need to not treat someone else this way and i didnt get a response to my query regarding this, hence this review.

Also the poor communication throughout needs to be improved. Get an admin person to help if you are overwhelmed rather than appearing to ignore people.

Bizarre to get notification to leave a review. I paid for 6 sessions and only 5 was completed. What sort of review would you leave if it was you, based on this experience?

RESPONSE TO YOUR REPLY BELOW.

I never get responses to that email anyway. Katalina communicates with me via text message, that is the only functional medium. I texted her 15.16pm on a Friday, my session was the next day being Saturday. I received an email from your organisation to leave a Google review on Sunday. Do you think I really have time for a vexatious review. It's either you are interested in feedback to improve your service or you are not, otherwise don't send people email to leave a review.

Amazing experience with Second Nature Swimming! Luke has been an incredible instructor- very kind, patient and a great teacher! I had 1-1 lessons which were very well structured with step-by-step techniques to learn different swimming strokes. My biggest fear was deep water and in my third lesson Luke helped me achieve my first open water swim! Still can't believe it, but it wouldn't have been possible without Luke's help and encouragement. I would highly recommend these lessons as they are really tailored to your own needs, so you can progress much faster! Thanks again for everything Luke!

My experience at Second Nature swimming has been brilliant from the very start. Luke is an excellent instructor who took me from being a mature adult who was a lifetime non swimmer to swimming unaided within our first lesson! The patience and reassurance that Luke provides has enabled me to feel comfortable to develop my swimming ability without any fear or doubt. I can wholeheartedly recommend Luke to anybody who needs swimming lessons as I have previously tried swimming lessons elsewhere but these sessions at SNS literally blow them out of the water!

We had 1v2 lessons with Katalina, two girls are in different levels, but she handle it very well! Both girls likes her lessons, my daughter had no previous lessons, and was scare of water. I don’t know what magic Katalina has, my daughter was happily swim with armband and support herself for the first time! She is no longer afraid of water. For me it was a really good start! Really looking forward to future lessons if we can book more. 😂😂