o2 Phone Shop Berlin

awesome service. Jean-Claude got my stuff fixed quite quickly. Super friendly guy too.

I got scammed by this shop, what ever you do never get a contract from this store, i went to get a sim card, he showed me offers of two sim card one 70gb and the other one 40gb, when i signed the contract i found out that it was actually 4gb not 40gb, i requested a cancellation but he didn’t accept he said i can’t cancel.

The staff is really helpful. They guide me very well. Nice Human Beings

Very nice and friendly service by Emre Toy. Amazing.

Good evening

In this branch of yours
There are two of employees
i think a Turkish person or someone from these countries
He is uncultured person
He treated me impolitely.
I hope you improve the selection of your employees.
I like to deal with your company

Dr Karrar Al-Darraji

Rude and not helpful! Mr Emre declined to help me because i purchased my mobile package online. Then, he also added that people who get cheaper packages(!) online cant get support at the physical stores. This is not true. I talked with customer support. I will file an official complaint to the o2 because of this behavior.

I have an issue with the payment system in O2,I went to pay for December and January. the told me that the system said that I do not have to pay, then I told him that the app shows me something different, he opens it and said I had to pay 20 per month, however I would pay 60.... for 2 months.... when I ask why he was totally rude with me and I told him to chill that he is not explaining him self and I wouldn't pay there because it is not clear for me. I would never go to that store, totally disrespectful.