Longueuil Mazda

Unprofessional behavior and lack of transparency

I recently contacted [Mazda Longueuil ] regarding [vehicle inspection ]. Unfortunately, my experience with the customer service representative was disappointing.
She Refused to provide her name despite my request.
2.⁠ ⁠Displayed a rude and careless attitude.
3.⁠ ⁠Failed to address my concerns in a timely and professional manner.

I expect a higher level of service from [Mazda Longueuil ]. As a customer, I deserve respect, transparency, and accountability.

I would like to thank Misagh for his great services at Longueuil Mazda. He is very patient and informative. I am glad to get my first Mazda from him! 👏

I want to thank Misagh for helping me in my first purchase of a Mazda. This guy is phenomenal, from the start to the finish of the process. Very professional, friendly and knowledgeable.
Would definitely recommend if you are purchasing a Mazda.

Thank you for your 10/10 service!

This place is full of arrogant people, woman called Maud Beaudoin and man called Matthew. if you speak english only, they will humiliate you all the way. They wrote down my name wrong on certificate ( because it’s uncommon name in quebec , not his mistake Matthew said) and my car model name wrong ( Versa instead of sentra ) .All I aksed them was to help me so i don’t have wrong information in government system and i needed it to register my car in quebec but they did not provide me correct certificate and suggested it’s my “demand” for correction so i have to call agent which i did.they still did not provide me correct certificate for inspection.i had spend money and time to get another car inspection. Imagine. Forget about tiny apology for all trouble and make u upset but They were incredibly rude, angry and unapologetic. Just makes u scared in this province with this attitude of people. Avoid this place for ur mental peace.

Great service until you face issues. Tire pressure sensor died after a year after purchase of the vehicle. Refused to be changed under warranty - sensor warranty is void if changed tires elsewhere. Had a flat tire and fixed it somewhere? Warranty void. Have they inspected the sensor? No. It's hard for them to detach the tire and inspect the sensor. Just pay $170 for new one, fix flat tire/change tires and void the warranty again. Mazda will apologize, void the warranty, rip you off and will wish you a great day

Edit: replying to the dealer's comment: 1. I'm not Richard; 2. Dealer never detached the tire from the rim to see the physical damage. Just pointing finger into the sky that is has been physically damaged. Or maybe they used tarot cards. Who knows 🤷🏻‍♂️

Just bought a used car from this dealership, and I can say no doubt the best experience ever. Thanks to Vitaly and Jimmy, as well as cindy and Elodie, their whole team and management are the best
Thanks again

Misagh helped us get a great deal on our new CX-5. He was very professional and a pleasure to deal with. Highly recommended