AMC Assembly Row 12

I haven't been back here in a while and honestly not sure how to review AMC anymore. I pretty much didn't have to interact with a person at all so not sure how to rate customer service. It's a bit of a bummer popcorn is pre scooped as sometimes it's just cold... the people I did interact with were nice but definitely did not care to be there (not in a negative way, it just seems like there's a lot of standing with things being automated). The theater was better than I remember but the seats were a bit worn and not super comfy. I should note I went to a mid afternoon show on a weekday so I would expect it to feel much busier during weekends, nights, or general movie drops.

The Dolby cinema here is great with reclining seats. The sound quality for the cinema was amazing. Saw mission impossible here and the cinema quality was great for an action film like that. The actual “imax” screen in under renovation however for the next couple of months.

I live nearest the blue line and prefer going to State and switching over to the orange line and going to this AMC over the one in downtown Boston. The seats are more comfortable and there's just plain more stores, restaurants and things to do in my opinion then there is around the AMC near Boylston. Might take a little longer since thr orange isn't the fastest but I don't mind it. I highly recommend this movie theater.

AMC Assembly is such a Jekyll and Hyde venue. Sometimes you're treated to an immaculate theater and an abundance of helpful staff at your beck and call. Other times, the theater is visibly not cleaned between screenings and you feel like you're sitting in moist fabric seats that have absorbed decades of sweat, candy dust, and popcorn butter. Staff have got to be more present during advanced screenings where there are usually a lot of reserved seats and general confusion. At least the screens are modern with no dead pixels.

My family went to see a Spiderman 2 . Now the movie was great but hard to get seats all 4 seats together and the popcorn was not good at all . Don't we come for fresh or warm butter popcorn !!! The first bites of this was cold and stale , I asked for a new batch. The second was much better and fresh , they just don't pop it in front of you anymore . Next I must say Soda selection is excellent especially diet we go for .Also the bathrooms seemed cleaned and fully stocked in ladies, no complaints in the men's either.

Very nice theater, comfortable seating, clean bathrooms
Plenty of staff and concession to support large crowds

As an AMC Premier Stubs member I love the cleanliness of The auditorium's. But most of the staff needs a lot of training, they are so rude and unprofessional.
I will say the manager is a good problem Solver and I thank her for her professionalism.