Stepping Stones Medical Practice

Both my wife and myself have always and still do enjoy excellent, quality and straightforward health care from the practice, understandably thing's were occasionally difficult during the COVID period, but otherwise excellent care.

Since 2010, I am this medical practice centre's patient and whenever I have needed help and health care services, Stepping Stones have taken the most possible care of me.
Thanks to all of them from admin and receptionist to nurses and Doctors.
I appreciate all your services during last over a decade to me 🙏❤️🙏

I have just attended my appointment that I booked early this morning with no problem
Dr Rasheed is still as helpful and thorough as she always has been . The receptionists are always lovely too !

As long as you a appointment they are every good would hope to never change my gp
..docs been going here from when in moved from London

We saw Dr.Arif Khan, he was brilliant. diagnosed my wife's problem straight way, sent us to A&E . saved her from having serious possible heart attack,or anything more serous.

I have been a patient at Steppingstones since it opened it's doors many years ago. During that time I cannot fault the service I have received. I have seen many different doctors over the years and invariably they have dealt with me in a professional and caring way. Whilst I can agree with some of the comments about difficulty in getting an appointment I do not feel that Steppingstones are unique. Virtually everyone I know has the same problem with their practice. Against the backdrop of cutbacks and the way the NHS has declined since 2010 I feel that all the staff at Steppingstones do their best under difficult circumstances. There are only two named GP partners in the practice now and it is inevitable that they are very stretched. I do not recognise some of the comments about rude staff as I have always been dealt with courteously and helpfully. I think that pre-bookable appointments for non urgent issues would be very helpful as it would ease pressure on the difficulties in getting through to someone at 8.00am. Overall I am very satisfied with the service both my wife and I receive from various members of staff at Steppingstones and I thank them for what they do.

I would give it zero, this is the worse surgery in the world. You call at 8, line busy, all phones off the hook. When you get through, about 25 mins later, then you are in a queue. Waited again for 45 mins, when I finally got through. Was asked all my details and what was wrong, then told there's no appointments for today. Should be closed down.
with me