Gatorland Toyota

I’m leaving my original post! However, I’m changing my review…. The original post said “Staff was awesome! Please visit Russ Chernitsyn for your vehicle!!! He was great!”

I went to Gatorland Toyota because it is close to home and convenient. Other dealerships had more options to choose from. The biggest concern prior to making my purchase was that the manager told me that they will throw in seat covers because the seats are white and I have dogs and a grand baby.

At closing Russ said he was going to check the seat covers. When he came back he said the covers were ordered and they will be in within two days and the will have them installed, he call me when they come in. A few days go by and I go up there. I speak to Russ and he said the seat covers were ordered and they will be in on Friday. He never called like he said.

I called Toyota early last week and spoke to the manager. He said he was going to speak to Russ and call me back. I still have not received a call.

Yes, I want the covers. But if they were not going to order the covers or had not ordered the covers then tell me. Don’t lie about it!!!! I take them from 5 stars to 2 stars for lying to me or not holding to what they said.

I called Toyota in another city as I was going to be in the area this weekend. They said they do not sell seat covers because of the airbags. They said that the seats will need to be reupholstered.

So who lied.??? I think I was promised something that’s not available and nobody has enough courtesy to tell me!!! Maybe they need 1 star.

From the moment I reached out to the dealership, I was met with the utmost professionalism and courtesy, thanks to Rachelle. Buying a car can often be intimidating and tedious, but my experience was the complete opposite.

Rachelle displayed an unmatched knowledge about everything I asked , answering all my questions with patience and precision. I felt supported and educated throughout the entire process.

What truly distinguishes her from others in the industry is her genuine dedication to the customer's needs and preferences. She took the time to understand my requirements made the process enjoyable and enlightening rather than stressful and hard.

The transaction itself was seamless, and the after-sales service has been commendable.

In an industry where trust and transparency are paramount, she is a shining example of what a car salesperson should be. I will not only be returning for future purchases but will also recommend her to family and friends without hesitation.

I'd also like to say that I had a good experience with Mike during the finance process as well! He made the process quick and easy and it was very helpful!

Your passion, integrity, and expertise are truly unmatched!

First off I live here and love to shop locally.
I went onto Gatorland Toyota website and started looking as I had a good idea what we wanted and would fit our needs.
Very quickly Eric introduced himself and we had brief chats and I made an appointment to see him.
He sent a very professional video introducing himself putting a name to a face.
I like that.
The day of the appointment Ryan Wise, Sales Manager gave me a call confirming of which at that point I explained our needs as my husband is 4 months post major surgery and he needs a lot of care.
Wow! They made sure of that not from a sale perspective but as human beings.
I briefly shared what I was looking for and why.
On arrival we were met very nicely. Put us at ease as buying vehicles is stressful enough as is.
Eric. Oh my word. He’s good. Put me in the exact vehicle where I looked no further.
A great test drive where we got to know each other.
Just seemed like a nice Sunday drive with a family friend.
Then comes time to seal the deal.
We had two vehicles to trade and I knew the amount that I was looking for.
My philosophy is that everyone walks away with a win.
And I certainly felt that and we are proud owners of a Gatorland Toyota.
Oh by the way Brian who heads up service is good. I’ve been a Toyota fan for a while.
It’s lovely to get that type of treatment.
Thank you Eric. Thank you Ryan.

Gage was wonderful! He is there to listen, be helpful and get you the vehicle you want! I am very pleased with the overall experience! I won’t be back soon because I love my new rav4 but they will be the first place I search when I do need another vehicle!

I had Anthony Mccray as my sales rep. He made my experience comfortable with great knowledge and truly helpful to my choices and the needs of the vehicle I wanted . All my questions were answered and properly explained with patience. Can't complain. I recommend to anyone looking for a toyota vehicle but most of all I recommend Mr Anthony McCray for his outstanding professionalism and knowledge. The gentleman in the finance department was also professional. The atmosphere was great. Thanks.

The salesman and finance guys were great. I bought it knowing there was a small dent in the front and they would attempt to pull it out but can’t. The main thing I was not happy with was the tires were dry rotted and five days after I drove off the lot I noticed chunks were coming out of them. I did take it and get new tires for $1100. I showed and spoke to the manager at Toyota and was told they did not make any money on the deal and it is as is and not certified. I knew I was going to have yo replace them but did not think it was in five days.

Very unprofessional and subpar service from Gatorland. For a simple oil change service I was in there from 10.45 to 1.30pm on 23 May, 2023. Such a delay is unacceptable and caused a significant inconvenience to my day. To add to that, while driving back home, I noticed an unusual noise resembling air gushing from somewhere in the vehicle. Also the car's acceleration/pick up did not feel as smooth as before. Upon investigation, I discovered that the clips on the engine air filter housing were not closed properly, as clearly shown in the attached image. This negligence was not only concerning the current state of my vehicle but also posed potential long-term damage.

To address these concerns promptly, I contacted the dealership at 2:49 pm and was told that my advisor would call me back. Unfortunately, they never got back. I made another attempt to reach out after 4 pm, but no one picked up the phone. This lack of communication is deeply disappointing and has further eroded my trust in the service provided by Gatorland Toyota.
I had to get the air filter housing properly closed by a local mechanic and this solved the noise and pickup issue mentioned.
The accumulation of this mistake, and the subsequent lack of accountability has not only ruined my entire day but also cost me 75 bucks extra to get it fixed.