Southern Alberta Eye Center

Both myself and my mother are patients of Dr Wong and we couldn’t be happier. He treats her glaucoma and recently my cataracts. He is professional, courteous and straightforward. They are busy and things happen, but we’ve always been treated with respect and consideration.
The receptionist has a great sense of humour, albeit dry and almost British like. Some seem to think her rude but I think she’s great. They might not get her sense of humour but it’s certainly not rude. I find her refreshing and real. Way better than phony smiles and “yeah, no we can’t help with that”.
Btw, my cataract surgery went very smoothly, quickly and the follow up has been great too. Dr Wong is a skilled surgeon and I would trust him anytime. Thanks for reading.

The staff here does not seem to be very happy. Especially the receptionist. She's very rude and condescending to everyone. I'm came as a translator for my mom and noticed that there is a lot of senior citizens in the waiting room. You would think that she would have a little more patience with them. She shouldn't be in customer service.

Receptionist is so rude. While in the waiting room, listening to her on the phone with people, she talks down to everyone and treats everyone like we are stupid. She needs some customer service training or get in another field.

Been here 15 times this year for follow-up. Wait time is insane. 2 hours waiting at least. If booked afternoon, 5 hours wait….. Even some patient has an appointment after me went to see Dr first. Front are not sharing any info, and won't tell me how long it will take, I can not go anywhere just wait at the room….

Doctor was good but expect hours for your turn even you have an appointment. Took us 3 hours to see the Specialist.
Next time was 5 hours in total.
They should focus on time Management.

Let me begin by saying that the staff here are courteous. The reception check in was quick, seeing the lady, Angela who tested my eyes was also quick and thorough. The wait however to see the specialist was loooong. From start to finish, check in until I left, was over 3 hrs. Be prepared to wait and if your appointment runs past 1545, have a charged phone because they turn off the tvs.

I saw Dr. Kassam and his assistant. They were great and the fact that they were tired and I was annoyed by the long wait, (I was the last patient of the day) didn't diminish my care. Everything was discussed and my procedure was completed with confidence. After care instructions were given and a follow up appointment booked. I would like to give more stars but that wait is a real problem.

So appointment was scheduled for 12:30. Told to come instead at 3:00. 7:30 my husband final was seen. We missed our Theatre performance, we certainly would have given the tickets away had we known. Such a waste. Seven hours past the original time. Complete disregard for other peoples time. How can the scheduling be so bad.